We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The opportunity

The Distribution Risk and Quality Assurance Head will ensure that the key distribution related risks are properly identified, assessed, and managed. He/ She will support the (a) development, implementation, and monitoring of sales quality controls in the sales distribution channels (b) review, analyze, monitor, and report on data relating to sales misconduct and its associated risks, and (c) leverage on analytics solutions to identify high-risk transactions and take pro-active steps to address the risks.

This role will be primarily responsible for the monitoring and mitigation of the distribution risks across the local business units. Working closely with the business unit risk management, compliance, and distribution teams. He/ She will assist Distribution in ensuring adherence to the company’s risk management requirements, nurture a culture of risk management, and enhance the business quality.

Responsibilities:

Distribution Governance

• Evaluate current risks and identify emerging risks facing the business and ensure that controls are properly focused.

• Assessing the materiality of the risks and providing feedback to the risk owner on action plans to mitigate risks.

• Monitoring of actions and progress to close Audit Items and Compliance findings related to Distribution.

• Respond to Audit, Risk, and Compliance findings and assist in the development of remediation plans.

• Represent Distribution in the Distribution Risk Committee by providing senior management with overview of the Distribution risks, status of remediation actions, and initiatives.

• Collaborate with local risk, Compliance, and Distribution teams, to embed the distribution business quality framework for the thematic review of risks, sales quality, and standards across the distribution partners network in the local business unit.

Data Analytics and Control Review

• Perform preliminary review on the exceptional cases from Distribution Conduct Analytics (DCCD), Sherlock and work with relevant stakeholders to resolve any issue identified.

• Perform Risk Controls Self-assessment (RCSA) and Fraud Risk Assessment.

• Prepares documentation review and control assessment of the sales process and existing controls within the Distribution function.

• Conduct deep dive analysis on the results of e-Welcome / Welcome calls and coordinate with the Risk, Compliance, and Distribution teams to develop actionable plans to improve sales quality.

Individual Responsibilities

• Maintain a high level of responsiveness to Risk Management, Compliance, and Audit Services, ensuring adherence to internal and external requirements and standards.

• Ensuring timely and accurate escalation of material issues and non-compliant activities through the agreed governance framework.

• Assist in designing and performing controls testing plans to ensure that control design and operating effectiveness can mitigate the risks.

Key Shared Accountabilities:

• Development (design) and assessment (controls testing and operating effectiveness) of corrective action plans (CAP) to mitigate the risk and resolve issues brought about by irregular sales activities (shared with risk and process owner).

• Risks Control Self-Assessment and Fraud Risk Assessment (shared with distribution BUs under review)

• Work with the Risk management and Compliance teams to drive the continuous improvement of the risk management framework, methodology, tools, and reporting

How will you create impact?

The role will report to MCBL President & Chief Partnership Distribution Officer.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• CPA, CFA, CRM ISO 31000 certified, MBA designation preferred, along with insurance industry experience.

• LOMA Diploma and/or Certification is preferable.

• At least 3 to 5 years of experience in Life Insurance Distribution Function and/or Operations function is required

• Experience in an audit, SOX compliance, or operational risk controls environment will be favorable.

• Good working knowledge of operations within a financial services organization, and the ability to navigate company risk policies and standards.

• Strong interpersonal skills, including the ability to influence management at various levels of the organization.

• Strong organization and project management skills. Excellent customer focus and a commitment to quality while still meeting deadlines.

• Ability to effectively communicate ideas and recommendations orally and in writing, while considering the viewpoint of others.

• Results oriented, with the ability to manage competing priorities and projects.

• Strong problem-solving and analytical skills.

• Leadership skills in achieving department, project, and individual objectives.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first cultureWe lead with our Values every day and bring them to life together.

• Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

• Continuous innovationWe invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

• Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .