At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.JOB SUMMARYProvides technical support to end-users for PC, server, hardware, or software applications. Works closely with other support teams to ensure that all appropriate SLAs & OLAs are achieved or exceeded. Lead and supervise IT staff and the activities associated with the identification, prioritization, and resolution of day-to-day operational issues and opportunities for improvement.ESSENTIAL DUTIES AND RESPONSIBILITIESCoordinates with IT Support Specialist to resolve all IT incidents and service requests in accordance with the standards established by the companySupervises and provides daily direction, support and guidance to IT Support SpecialistEnsures employees are paid for all time worked by reviewing, editing and approving timecards; when corrections are made in Kronos, completes the proper form(s)Collaborates with IT leadership and Human Resources to select and hire new team members as neededCompletes monthly cost center forecasts and variance analyses and manages departmental costs, continually focusing on cost control and cost reductionPlan and direct activities related to introducing new services, products and processes based on the company standardsActs as an escalation for technical issues and supportIdentifies and communicates risks to the businessPerforms research and analysis on new technology and business practices with the teamAlign solutions within the overall company IT strategyAssures best practices are defined and followedDrives consistency across applications and projects wherever possibleImplement project management methodologies to ensure project successPrepare and utilize project plans for significant IT development, enhancement and maintenance effortsDevelop and direct activities to increase systems and application availabilityAct as a liaison for the technical team to the project management team and IT managementCommunicate regularly with internal and external customersComply and follow all procedures within the company security policySupport 24/7 On-Call rotation to handle unexpected issues that might appear during off shift and non-business hoursProvide regular updates to appropriate managersMay perform other duties and responsibilities as assignedMINIMUM REQUIREMENTS3 years relevant experience requiredAdvanced PC skills, including training and knowledge of next software solutions: Manufacturing systems, Loftware, M365, Windows servers and SQL databasesAdvanced skills in server and network infrastructure of enterprise size including cloud solutionsExperience working with Active Directory, Google Mail, MS Office, Windows environments, and have a good understanding of collaboration servicesStrong communication and interpersonal skills to include excellent written and verbal communication skills, and proven ability to work with the customer, management and technical teams in a self-starter roleWORKING CONDITIONSRegular business hours on call. Some additional hours may be requiredBE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social secur ty number, birth certificate, financial institution, drivers license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.Accessibility AccommodationIf you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.#whereyoubelong#AWorldofPossibilitiesEqual Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity