Job Information
BorgWarner Inc. Client Technology Specialist (m/f/d) in Markdorf, Germany
Key Responsibilities:
Ensures first class IT Service Delivery across locations for infrastructure services
Support of Local Production/Manufacturing Connectivity
Acting as counterpart for the European Data Center Team in order to support ongoing projects.
Strong focus on IT support resulting out of restructuring plans.
Willing to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as owner. Helps to build IT service relationship with customers
Ensure quality services are performed to the agreed SLA
Support in implementing and providing services
Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
2nd and 3rd Level Operations for Client, Mobile, Security, Web and Network related services
Independent troubleshooting and problem-solving incl. best practice sharing
Work within the global team to improve infrastructure services
Coordination and escalation of operational issues and solution proposals to Management
Helps to build IT service relationship with customers across levels and build up professional reputation
Creates strong morale and team spirit within the team while actively fostering wins/successes through results
Understands Incident, Problem and Change Management Principles
Education/Experience:
5 years working in Information Technology
Proficient in German, Effective in English, other European languages a plus
Willing to travel to different locations in Germany
2-3 years working in a Client Service Team
2nd and 3rd Level support experience in multi-language
Experienced in technical troubleshooting (layer 7-4)
Support coordination across 1st – 2nd – 3rd level teams
Experienced in Service Management (Service NOW as preference) and/or ITIL Principles
Experienced in interacting with (Senior) Management
Experienced in Client/Server Infrastructures
Experienced in Microsoft Office Applications
Technical and innovation affinity
Experienced with Apple IOS
Experienced with Microsoft OS (WIN 10, 11 plus)
Experienced in Microsoft Office Applications, Mobile Device Management
Very focused in User Satisfaction
Proficient in German, effective in English
Internal Use Only: Salary
Global Terms of Use and Privacy Statement
Carefully read the BorgWarner Privacy Policy before using this website. Your ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here (https://www.borgwarner.com/legal/privacy-policy-for-online-applications) , select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
Career Scam Disclaimer: BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.