Overview

Utilizes technical skills, communication skills, and PEO knowledge to support the PEO and its business units. Responsibilities include IT Project representation, internal process creation and/or enhancements, internal and external training, report generation, and data analysis.

Responsibilities

• Participates on small to medium sized IT Project teams as a PEO representative to ensure that project delivery meets the expectations and specific functional requirements of the PEO. Works with supervisor and/or other PEO resources to determine potential impacts to PEO business units, and provides project guidance based upon those impacts.

• Generates and maintains reports on key PEO operating indicators so that PEO Leadership is accurately informed when making decisions.

• Assists in the creation and execution of test cases/plans and participates in user acceptance testing so that the content and quality of IT projects can be assured.

• Works in conjunction with Supervisor as representative in PEO initiatives involving corporate departments, sales, and business unit stakeholders in order to provide improvements to existing business processes, policies, procedures, and technologies.

• Develops basic PC applications and/or training as requested by Supervisor or business unit requestor in order to increase the service level, accuracy, or efficiency of department processes.

• Provides Client training in conjunction with Paychex IT department to ensure that new PEO clients have the ability to make use of our technologies immediately after onboarding, and that existing clients are kept aware of new/revised features and functionality in our technical product offerings.

• Identifies and assists in root cause analysis of system issues or processing breakdowns in order to provide data necessary to prevent the issues or breakdowns from reoccurring. Also provides business unit support for complicated or escalated operational requests.

• Provides regular and concise status on deliverables to Supervisor in order to ensure that business unit(s) needs are considered and that the considerations are being met.

• Develops system work requests for IT project fixes or enhancements with the proper information included so that the IT teams can accurately estimate and plan the work item.

• Other duties as assigned to support the general purpose of the position’s function.

Qualifications

+ + Associate's Degree - Required

• Bachelor's Degree - Preferred

• 2 years of experience in Related field in concepts and processes associated with Information Technology.

• Time within a Paychex PEO position or closely related Paychex department.

• CPP a plus.

• Knowledge of PRISM a plus.

• Client engagement and interaction with internal business partners.

• Candidates must be proficient in Microsoft Office applications, and must have the ability to create and maintain Microsoft databases.

• PEO/HCM industry experience.

• Experience with processing payroll requirements in accordance with payroll law, including California law.

Compensation

hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.