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TEKsystems Helpdesk Analyst in Melville, New York

Description:

Our client is looking for 3 Helpdesk Analysts to join their Tech Support team as they are seeing an increase in call volume to the helpdesk. The Service Desk acts as the initial point of contact for user support and inquiries. Techs will provide first-line technical support via phone, resolving issues where possible and escalating to the appropriate support group via the ServiceNow Service Management Suite. Resources will provide ad-hoc service to users of all computer systems, triage, troubleshoot and resolve problems and answer questions.

Seeking resources with great customer service skills as well as technical support expertise. Some experience working with a ticketing system or service management platform (ServiceNow, Remedy, CA Service Desk, etc.) Strong familiarity with Windows and Microsoft Office 365 as well as some Microsoft Active Directory experience preferred.

Issues could range from OS, SW, basic HW, email usage and connectivity, printer connectivity, VPN connectivity, Citrix connectivity, password resets or account lockouts in Active Directory, or if a user has the right access in Active Directory. Requests come in through their ticketing system ServiceNow, so candidates must have experience with ticket management through a tool.

Skills:

helpdesk, service desk, analyst, active directory, Windows 10, Office 365, Customer service, Servicenow, Citrix

Top Skills Details:

helpdesk, service desk, analyst, active directory, Windows 10,Office 365

Additional Skills & Qualifications:

Good interpersonal skills and ability to problem solve.

Must have their own vehicle as they will be onsite in Valley Stream and Melville in Long Island.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

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