Job Information
Cisco Technical Consulting Engineer: Security Tier II (CMS) in Mexico City, Mexico
WHAT YOU’LL DO
All CMS team members are expected to contribute in:
Understand and meet customer agreements (SLO/SLA/commitments)
Follow and participate in the improvement of established team processes
Identify and adhere to cost reduction measures
Accountable for following detailed team processes
Understand ITIL framework (Event, Incident, Change, Service Request & Problem Management)
Collaborate with peers and cross-functional teams
Maintaining knowledge required to perform role optimally
Participate in regular sync-ups
Actively share / develop innovation and automations for continued improvement
Specific to the role of Complex Service Request Sustained Engineer, responsibilities may include:
Ensure accurate documentation of work to be implemented within customer’s production environment
Schedule meetings with customer requesters to ensure accuracy of request submission
Build and prepare reports of service request volumes and technical categories
Adhere to and reinforce Cisco and customer Change Management processes and policies
Support Change Managers on CABs (internal and external)
Take appropriate steps to reduce potential production impact due to execution of approved changes
WHO YOU’LL WORK WITH
The Cisco Managed Services team provides second/third level technical support for Cloud / Hybrid solutions and cloud enabled end point products on a worldwide basis via inbound/outbound phone calls, email, web, and remote access. Provide consultation to independently solve & debug solutions for Cisco customers, partners, account teams along with collaborating with other TAC engineers to resolve issues.
You are detail oriented and organized, work well with others and are truly a great teammate. Protecting customer environments is central to your purpose. You have excellent verbal and written communication skills and can see the big picture even when analyzing multiple sophisticated factors under pressure. You have a deep understanding of the fundamentals of Change Management.
MINIMUM REQUIREMENTS
Possess a BA in a technical field with 3+ years of experience working in a NOC (Network Operations Centre) or TAC (Technical Assistance Centre) or 2+ years of experience in an Implementation Role with experience in the following areas:
Security platforms and technologies (including Cisco Products)
Strong written/verbal communication abilities. (Being bilingual English-Spanish is mandatory possessing a C1 level, as a minimum. Non-bilingual candidates will not be taken into consideration)
DESIRED REQUIREMENTS
Good organizational skills
Ability to prioritize workload while handling customer commitments
Strong interpersonal and teamwork skills
Able to work independently with minimal supervision
Prior Managed Service experience
Expert understanding of the TCP/IP protocol suite
Experience with:
Configuring, upgrading & maintaining Firewall, IDS/IPS platforms
Setup and management of Site-to-site IPSec VPN Tunnels
Monitoring system resource allocation and utilization
Firewall rule creation, migrations, and re-certification
Designing, setting engineering standards, Configure, administer, and document firewall infrastructure
Performance tuning and optimization of firewalls and firewall policy’s
In-depth understanding of Network ports, NAT, PAT and Access Lists
Possesses utmost troubleshooting skills in the areas of security and networking
Use of sophisticated lab setups to duplicate and solve problems and validate planned changes to software and hardware design
Ability to obtain and read packet level network traces
Experience in IT Security assessments, implementing new security solutions & systems such as IPS, IDS, and firewalls
Working, demonstrated hands-on product and technology skills mentioned above in multiple of the following areas (more a plus):
Cisco ASA
FirePower Family (FTD, FMC, FXOS, traditional IDS/IPS devices)
Palo Alto
Identity Services Engine
Cisco Defense Orchestrator
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.