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• Track the inbound battery orders and document order details in work spreadsheets.

• Initiate warranty claims for batteries ordered.

• Resolve issues with orders (timing and shipment status).

• Provide support to the FCSD EV team on various projects.

• Problem solving through innovative solutions with new processes.

• Project management activities.

Experience & Background Requirements

• Experience in Microsoft Office suite (strong Excel skills)

• Willingness to learn new EV service processes

• General understanding of Dealership Retail Network Operations

• Previous experience in Customer Service Division preferred but not mandatory

• Demonstrated ability to problem solve

• Strong process background

• Strong administrative skills

Competencies & Skills

• English proficiency (written and verbal)

• Strong interpersonal and organizational skills

• Attention to detail

• Excellent time management

• Ability to manage multiple projects

• Strong teamwork and collaborative skills

• Willingness to work in a dynamic environment

Requisition ID : 26843