Why SoftwareOne? Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. The role Team Leader Returnship Program (SOAR) SoftwareOne Academy Scope: Temporary Full-time | Software & Cloud Marketplace Delivery | Location: Mexico City   We are seeking highly motivated individuals to join our inaugural Returnship Program (SOAR) as Team Leader. This paid program is designed to provide support and integrate talented professionals who have taken a career break of at least 1 year and are looking for an opportunity to re-enter the workforce. As a participant in SOAR, you will have the opportunity to update and enhance your skills while working on meaningful projects within our organization for 3 months. A Team Lead is a key role responsible for overseeing a group of individuals within an organization. They provide guidance, support, and mentorship to team members, ensuring goals are met and fostering a productive work environment. Team Leads play a crucial role in driving team performance and contributing to the organization's success. Service Execution: ensures the team meets agreed SLAs and KPIs without interruption. Handles escalations from subsidiaries promptly, documenting solutions for service improvement. Team leader spends at least 50% of their time on service execution. Service Quality: constantly monitors the performance of all assigned services, and create meaningful reports for the Director, Senior TL.. People Recruitment: plans organization to ensure uninterrupted service according to SSPs. Requests new headcounts for growth and attrition, collaborating closely with HR Department per SLAs. People Development: sets quarterly SMART goals for team members, reviews monthly performance, identifies areas for improvement, and monitors progress against the business C3 Certification Program. People Retention: monitors team members' behavior per Business Employee Handbook and internal policies. Identifies high performers, promotes them as role models, and supports others in skill improvement.   What we need to see from you At least 2 years of experience in a service-oriented environment (before the work pause period) Excellent English written & verbal Skills (Minimum B1 level). Experience in managing highly skilled resources and leveraging those resources to drive service delivery Knowledge/Expertise Detailed understanding of S2P end-to-end process Excellent Navision understanding Outstanding ability to think creatively and identify and resolve problems. Excellent analytical, organizational, project management, and time management skills Motivate & inspire team members. Maintain healthy group dynamics. Guide the team based on management direction. Ability to professionally interact with people of diverse cultures and regions. Ability to juggle multiple projects simultaneously. Create an environment orientated to trust, open communication, creative thinking & cohesive team effort. Recognize & celebrate team & individual accomplishments & exceptional performance. Strong networking abilities. Abe able to deal with ambiguity, be able to interact with a cross section of people, and effectively influence others without direct authority. Desired Qualifications MBA or Equivalent certificate in business administration, indstrial engineering, international relations or related topics. Soft Skills Solid problem-solving, consultative, and research skills as well as negotiation skills with a high sense of urgency. Individual should be very organized, systematic, and have outstanding time management skills to work effectively. Strong Assertive communication. Demonstrated self-confidence and self-reliance in conducting demonstrations, training, and experience working in Business-to-Business situations. Strong presentation, organization, multitasking, and time management skills. Ability to work independently, as well as collaborate with a team. Job Function People & Culture

At least 2 years of experience in a service-oriented environment (before the work pause period) Excellent English written & verbal Skills (Minimum B1 level). Experience in managing highly skilled resources and leveraging those resources to drive service delivery Knowledge/Expertise Detailed understanding of S2P end-to-end process Excellent Navision understanding Outstanding ability to think creatively and identify and resolve problems. Excellent analytical, organizational, project management, and time management skills Motivate & inspire team members. Maintain healthy group dynamics. Guide the team based on management direction. Ability to professionally interact with people of diverse cultures and regions. Ability to juggle multiple projects simultaneously. Create an environment orientated to trust, open communication, creative thinking & cohesive team effort. Recognize & celebrate team & individual accomplishments & exceptional performance. Strong networking abilities. Abe able to deal with ambiguity, be able to interact with a cross section of people, and effectively influence others without direct authority. Desired Qualifications MBA or Equivalent certificate in business administration, indstrial engineering, international relations or related topics. Soft Skills Solid problem-solving, consultative, and research skills as well as negotiation skills with a high sense of urgency. Individual should be very organized, systematic, and have outstanding time management skills to work effectively. Strong Assertive communication. Demonstrated self-confidence and self-reliance in conducting demonstrations, training, and experience working in Business-to-Business situations. Strong presentation, organization, multitasking, and time management skills. Ability to work independently, as well as collaborate with a team.

Team Leader Returnship Program (SOAR) SoftwareOne Academy Scope: Temporary Full-time | Software & Cloud Marketplace Delivery | Location: Mexico City   We are seeking highly motivated individuals to join our inaugural Returnship Program (SOAR) as Team Leader. This paid program is designed to provide support and integrate talented professionals who have taken a career break of at least 1 year and are looking for an opportunity to re-enter the workforce. As a participant in SOAR, you will have the opportunity to update and enhance your skills while working on meaningful projects within our organization for 3 months. A Team Lead is a key role responsible for overseeing a group of individuals within an organization. They provide guidance, support, and mentorship to team members, ensuring goals are met and fostering a productive work environment. Team Leads play a crucial role in driving team performance and contributing to the organization's success. Service Execution: ensures the team meets agreed SLAs and KPIs without interruption. Handles escalations from subsidiaries promptly, documenting solutions for service improvement. Team leader spends at least 50% of their time on service execution. Service Quality: constantly monitors the performance of all assigned services, and create meaningful reports for the Director, Senior TL.. People Recruitment: plans organization to ensure uninterrupted service according to SSPs. Requests new headcounts for growth and attrition, collaborating closely with HR Department per SLAs. People Development: sets quarterly SMART goals for team members, reviews monthly performance, identifies areas for improvement, and monitors progress against the business C3 Certification Program. People Retention: monitors team members' behavior per Business Employee Handbook and internal policies. Identifies high performers, promotes them as role models, and supports others in skill improvement.