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Conduent Service Technician II in Mexico City, Mexico

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

  • Performs business support or technical work, using data organizing and coordination skills.

  • Performs tasks based on established procedures.

  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

  • Expands skills within an analytical or operational process.

  • Maintains appropriate licenses, training, and certifications.

  • Applies experience and skills to complete assigned work.

  • Works within established procedures and practices.

  • Works with a moderate degree of supervision.

Functional Knowledge

  • Developed skills in a range of processes, procedures, and systems.

Business Expertise

  • Understanding of how best teams integrate and work together to achieve company goals.

Impact

  • Impacts a team, by example, through the quality service and information provided.

  • Follows standardized procedures and practices and receives moderate supervision and guidance.

Leadership

  • Has no supervisory responsibilities.

  • Manages own workload.

Problem Solving

  • Ability to problem solve, self-guided.

  • Evaluates issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills

  • Exchanges information and ideas effectively.

Responsibility Statements

  • Monitors the equipment to ensure it is operating correctly and reports any malfunctions.

  • Ensures troubleshooting issues are identified and communicated.

  • Understands and follows Quality Control criteria and procedures.

  • Handles set up, installation, and readiness for operation of equipment.

  • Reviews all equipment components to ensure quality standards are met.

  • Completes all required documentation to keep a record of the equipment maintenance.

  • May need to operate a company vehicle in order to service remote devices.

  • Performs recommended preventative maintenance.

  • Assists and guides Level 1.

  • Occasionally performs all tasks from level 1.

  • Performs other duties as assigned.

  • Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

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