The Pathology Department is seeking a CO Pro Fee Supervisor to supervise the Client Accounts Receivable Staff responsible for ensuring that client account reimbursement is at expected levels. Provide staff oversight for the submission of client bills to outside institutions. Assist in developing office policies and procedures, serve as a lead for troubleshooting, problem solving and will be expected to exercise independent judgment. Complete tasks as needed and defined by department management. Requires an understanding of client services billing in EPIC with understanding of EPIC professional fee billing system. Maintain strict confidentiality of staff and patient information. Promote team work and identify areas of improvement and recommend coordinated actions to bring about changes.

Specific Duties & Responsibilities

Procedural Knowledge

• Interviews, and makes recommendations for hiring, termination, and other performance related functions.

• Provides direct staff supervision to include training, orientation, maintaining work schedules, and assigning workflow.

• Monitors the quality and productivity of staff and documents performance and disciplinary actions as needed.

• Communicates with patients, physicians, client accounts and other departments as applicable.

• Exercises discretion and good judgment in resolution of daily issues.

• Assists with controlling expenditures, purchasing, payroll, record control and other administrative activities.

• Assists with developing, interpreting, monitoring, implementing and maintaining CPA Policy and Procedures.

• Develops and prepares statistical reports for management and CPA analysis.

• Performs miscellaneous related duties as assigned.

Technical Knowledge

• Comprehensive knowledge and compliance of HIPAA rules and regulations in the dissemination of patient Protected Health Information (PHI).

• Working knowledge of JHU/ PBS Billing Applications for client accounts.

Professional & Personal Development

• Participate in on-going educational activities.

• Assist in the training of staff.

• Keep current of industry changes by reading assigned material on work related topics.

• Complete departmental training annually as required.

Service Excellence (Must adhere to Service Excellence Standards)

• Customer Relations

• Self-Management

• Teamwork

• Communications

• Ownership/Accountability

• Continuous Performance Improvement

Special Knowledge, Skills, & Abilities

• Strong analytical skills.

• Knowledge of EPIC workflows.

• Excellent organizational skills.

• Aptitude for figures and attention to detail.

• Ability to interact effectively.

• Capable of meeting deadlines and working well under pressure.

• Knowledge of PCs and PC applications.

• Excellent interpersonal, communication and customer service skills.

• Knowledge of JHM and JHU/ PBS billing applications.

• Able to operate basic office equipment, e.g. photocopier, fax machine, scanner, PC, telephone, etc.

Technical Qualifications or Specialized Certifications

• Professional Coder Certification (CPC)

Specific Physical Requirements

• Able to sit in a normal seated position for extended periods of time.

• Able to reach by extending hand(s) or arm(s) in any direction.

• Finger dexterity required, able to manipulate objects with fingers rather than entire hand(s) or arm(s), e.g., use of computer keyboard.

• Able to communicate using the spoken and written word.

• Able to see within normal parameters and to hear within normal range.

• Able to move about.

• Able to lift minimum weight, 10 lbs.

Minimum Qualifications

• High School Diploma or graduation equivalent.

• Five years medical billing experience. One year lead or supervisor experience required.

• Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Associate’s Degree in a related field.

• CPC strongly preferred.

• Thorough understanding of medical billing and experience using the appropriate billing system.

• Knowledge of JHM and JHU/PBS billing applications.

Classified Title: Pro Fee Supervisor

Job Posting Title (Working Title): CO Pro Fee Supervisor

Role/Level/Range: ATO 40/E/03/OF

Starting Salary Range: Min $40,950 - Max $71,175 Annually ($59,961 targeted; Commensurate with experience)

Employee group: Full Time

Schedule: M-F, 8:30am-5:00pm (Flexible)

Exempt Status: Exempt

Location: Hybrid: On-site 3-4 days a week

Department name: 10003410-SOM Pat Production Unit Billing

Personnel area: School of Medicine

Equal Opportunity Employer:

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.