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Suburban Inns Breakfast Server- Big E's Sports Grill-Midland in Midland, Michigan

Big E's is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!

  • Position can be used as an internship

  • Shifts: 1st

  • Wage: $10.00 plus tips

    Benefits Include:

    • Hotel and restaurant discounts

    • Earned Paid Time Off for ALL Team Members

    • Insurance (health, vision, dental, life) for full time Team Members

    • Flexible schedules (dependent on position)

    • Holiday Pay

    • 8 hours of paid volunteer time per year (must be accredited)

    • Advancement opportunities

    • 100% paid maternity/paternity or adoption leave for those who qualify for FMLA

    • Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

    Position Summary

    Responsible for providing food and beverage service to all guests, while following local health department standards, Suburban Inns’ Core Values, and IHG standards (standards are available online at IHGmerlin.com), as well as going above and beyond to ensure that guests are 100% satisfied.

    Essential Functions

    • Report to work in professionally appropriate attire, presented neat and clean

    • Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued

    • Anticipate and meet the needs and expectations of our guests, then go one step further

    • Check guest room doors for room service order forms

    • Set up breakfast buffet Monday through Friday

    • Pre-set breakfast tables with coffee cups, glasses, jelly, cream, sugar, and rolled silverware

    • Check section assignment

    • Inspect section prior to breakfast rush (wipe tables, clean window sills, clean table bases, wipe chairs, clean and fill salt & pepper shakers, clean floor)

    • Roll breakfast silverware (knife, fork, teaspoon)

    • Take room service orders and deliver them to guests

    • Obtain orders from guests ensuring accuracy

    • Verify accuracy of the bill, and present to the guest

    • Handle all cash and credit card charges as prescribed by standard operating procedures

    • Advise supervisor of any complaints as soon as possible, but also follow the One More Step guidelines by taking charge of the issue and offering solutions

    • Complete assigned shift duties

    • Pre-bus tables

    • Run food and help others when able

    • Provide pool service to guests in pool area

    • Exhibit regular and recurrent attendance records

    • Other duties as requested by management

    Position Requirements

    Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. Good communication skills

    Formal Education and Job-Related Experience:

    License, Registration, and/or Certification Required:

    External and Internal Personal Contact:

    Communications:

    • Daily- Verbal & Written

    • Weekly- Participation in meetings

    Teamwork and Collaboration: This job is part of a formal work team which includes all departments within the restaurant

    Working Conditions and Physical Effort

    Stress Load: Regular exposure to stresses

    Workload Fluctuation: The workload required to perform this job requires ability to adapt to change

    Manual Skills: Some portions (10- 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations

    Physical Effort: Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day

    Physical Environment: Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes. Working surfaces may be un-level, slippery, or unstable

    Work Schedule: Work regularly requires or varies between day, evening, night, holiday, or weekend assignments. Schedule varies according to business demands and needs

    Occupational Risks: Significant portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials

    Ergonomics Risks: Some portions (10 – 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures

    Safety: Responsible for adhering to all safety policies and procedures of Suburban Inns

    Required Travel: Position does not involve travel to other Suburban Inns properties

    Uniform and Appearance GuidelinesUniform: Uniform shirt and name tag provided. Suburban Inns approved black slacks and black, close-toed, non-slip shoes are the responsibility of the Team Member.

    Appearance: Visible earrings are allowed in the ears only, or must be covered throughout the course of the shift. Hair must be kept well-groomed. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Director of Operations has the authority to veto any decision made by the position’s supervisor

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