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Suburban Inns Server- Big E's Sports Grill-Midland in Midland, Michigan

Big E's Sports Grill is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!

  • Position can be used as an internship

  • Shifts: 2nd

  • Wage: Starts at $3.67/hour plus tips

    Position Summary

    Responsible for providing food and beverage service to all guests, while following local health department standards, Suburban Inns’ Core Values, and IHG standards (standards are available online at IHGmerlin.com), as well as going above and beyond to ensure that guests are 100% satisfied.

    Essential Functions

    • Report to work in professionally appropriate attire, presented neat and clean

    • Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued

    • Anticipate and meet the needs and expectations of our guests, then go one step further

    • Check section assignment

    • Inspect section prior to lunch/dinner rush (wipe tables, clean window sills, clean table bases, wipe chairs, clean and fill salt & pepper shakers, clean floor)

    • Roll lunch/dinner silverware (knife, fork)

    • Take room service orders and deliver them to guests

    • Obtain orders from guests ensuring accuracy

    • Ensure all guests have proper ID, are over 21 years of age, and that drinks are not served to intoxicated patrons

    • Verify accuracy of the bill, and present to the guest

    • Handle all cash and credit card charges as prescribed by standard operating procedures

    • Advise supervisor of any complaints as soon as possible, but also follow the One More Step guidelines by taking charge of the issue and offering solutions

    • Complete assigned shift duties

    • Pre-bus tables

    • Run food and help others when able

    • Provide pool service to guests in pool area

    • Complete closing shift work

    • Exhibit regular and recurrent attendance records

    • Other duties as requested by management

    Position Requirements

    Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. Good communication skills

    Formal Education and Job-Related Experience:

    License, Registration, and/or Certification Required: TIPS Certification

    External and Internal Personal Contact:


    • Daily - Verbal & Written

    • Weekly - Participation in meetings

    Teamwork and Collaboration: This job is part of a formal work team which includes all departments within the restaurant

    Working Conditions and Physical Effort

    Stress Load: Regular exposure to stresses.

    Workload Fluctuation: The workload required to perform this job requires ability to adapt to change.

    Manual Skills: Some portions (10- 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.

    Physical Effort: Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day.

    Physical Environment: Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes. Working surfaces may be un-level, slippery, or unstable.

    Work Schedule: Work regularly requires or varies between day, evening, night, holiday, or weekend assignments. Schedule varies according to business demands and needs.

    Occupational Risks: Significant portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials.

    Ergonomics Risks: Some portions (10 – 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures.

    Safety: Responsible for adhering to all safety policies and procedures of Suburban Inns.

    Required Travel: Position does not involve travel to other Suburban Inns properties.

    Uniform and Appearance Guidelines Uniform: Uniform shirt and name tag provided. Suburban Inns approved black slacks or jeans (within guidelines) and black, close-toed, non-slip shoes are the responsibility of the Team Member. Appearance: Visible earrings are allowed in the ears only, or must be covered throughout the course of the shift. Hair must be kept well-groomed. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Director of Operations has the authority to veto any decision made by the position’s supervisor.

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