Service Engineer

Job ID: 4618

Location:

Milan, IT, 20128

We are looking for a Service Engineer (f/m/d) to join our team at Innomotics Italy.

Your change engine.

Motors and drives are our business redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than 15,000 dedicated experts, doers, colleagues. For them, engineering the future means keeping businesses in motion – in e-motion. We are the “we” in power – and we can empower you.

*15,000 and counting. *

Are you looking for the stability of an established global player with the lean, innovative spirit of a mid-size hidden champion? That’s us! Are you looking to shape entire industries with a future-proof portfolio of more sustainable, energy efficient solutions? Deal, let’s go!

Your Future Role.

Service Engineer with a focus on providing exceptional field service for Medium Voltage Motors, Low Voltage Motors, and Drive Systems. In this role, you will be the on-site technical expert, ensuring the proper installation, maintenance, troubleshooting, and repair of our products at customer sites. If you thrive on solving complex technical challenges and are committed to delivering top-notch service, we would love to have you on our team.

• As a Service Engineer, you will be essential in delivering field support that ensures optimal performance, reliability, and customer satisfaction for Innomotics products. Your primary responsibilities will include:

• Technical Support & Troubleshooting: Provide on-site and remote troubleshooting and repair services for Medium Voltage Motors and Drive Systems. Diagnose and resolve technical issues to restore product functionality swiftly and efficiently.

• Installation & Commissioning: Oversee the installation and commissioning of new equipment, ensuring compliance with industry standards and customer specifications. Work closely with the project team to ensure seamless handover to clients.

• Maintenance & Preventive Care: Perform routine maintenance and preventive inspections, identifying potential issues and advising clients on corrective actions to prevent downtime.

• Client Interaction & Reporting: Act as the primary technical point of contact for clients, ensuring clear communication on service activities and progress. Document service activities, prepare reports, and communicate effectively with both internal teams and customers.

• Training & Guidance: Provide technical training and guidance to clients on operating, maintaining, and troubleshooting Innomotics equipment. Offer expertise on optimizing product usage to improve performance and lifespan.

• Documentation Management: Manage and update technical documentation, service reports, and client records, ensuring accurate information flow within the service team and compliance with regulatory standards.

• Emergency Response & Flexibility: Be available for emergency response and flexible to travel on short notice to customer sites to address critical issues, minimizing downtime and ensuring client satisfaction.

Your Profile.

• Education: Bachelor’s degree in Electrical, Mechanical, or Automation Engineering, or a related technical field. Equivalent experience in field engineering may also be considered.

• Experience: 2+ years of experience in field service engineering, particularly with motors and drive systems. Familiarity with Medium Voltage and Low Voltage Motors and Drives is highly desirable.

• Technical Expertise: Hands-on experience in troubleshooting, repair, and maintenance of electrical equipment, with solid knowledge of diagnostic tools and software. Knowledge of PLCs and control systems is a plus.

• Problem-Solving & Analytical Skills: Strong analytical skills for resolving complex technical issues. Ability to work independently under pressure and adapt to varying technical challenges.

• Communication Skills: Excellent verbal and written communication skills in Italian and English. Ability to interact professionally with clients and clearly communicate technical solutions.

• Travel Availability: Willingness to travel frequently, sometimes on short notice, to customer locations across Italy.

What We Offer.

• Flexibility: A trustful environment with hybrid and remote working options, equipped with innovative tools and devices, including a personal computer and smartphone. We also offer wi-fi connection reimbursement.

• Welfare: Flexible welfare programs and health insurance extendable to your family, professional and extraprofessional accident insurance, and free on-site lunch options.

• Growth Opportunities: Numerous opportunities for continuous professional development and individual learning journeys.

• Inclusive Culture: An inclusive team culture where you can be yourself, fostering mutual respect and appreciation of uniqueness. Innomotics supports equal employment opportunities for all qualified candidates, promoting a safe and inclusive work environment.

Make your mark in our exciting world. #JoinReliableMotion #TeamInnomotics

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Apply now »