ADMINISTRATIVE MANAGER Bookmark this Posting | Print Preview | Apply for this Job

Please see Special Instructions for more details.

All applicants are required to apply online. UWM will not consider paper, emailed or faxed applications.

Additionally, applicants must complete all required fields and attach any required documents. Applicants must submit:

• Cover Letter

• Resume

• Names and contact information for three professional references

Your cover letter and resume must address your qualifications, experience, and knowledge as it specifically relates to the minimum and preferred qualifications of the position as well as why you are interested in applying for this position.

Position Information

Posting Details

Official Job Title ADMINISTRATIVE MANAGER

Working Title: Assistant Director, Registration Services

Position Number 02025045

Division School of Continuing Education

Department B900220 CONFERENCE CUSTOMER SERVICE

Position Type Non-Teaching Academic Staff

Appointment Type Fixed Renewable

Pay Basis Annual

Salary Grade 21

FLSA Status Exempt

Percent 100%

Posting Type Staff

UWM Description

The University of Wisconsin-Milwaukee ( UWM ) is Wisconsin’s second-largest university, with a unique dual mission of access and research to provide high-quality education for students from all backgrounds. UWM is one of 146 top research universities recognized as “R1” by the Carnegie Classification of Institutions of Higher Education. Along with its main campus in Milwaukee, UWM has branch campuses in Waukesha and Washington County.

UWM celebrates, values and promotes the diverse voices and experiences of its students and employees and our community partners. We believe diversity enriches and strengthens our institution. UWM is committed to providing equitable access to opportunities for students and employees from every background. We aspire to create a campus climate that is welcoming to all. Learn more here: https://uwm.edu/diversity-equity-inclusion/about-dei/

School/College/Division Description

SCE is the largest provider of professional development in Southeastern Wisconsin, providing year-round lifelong learning through varied venues, including short courses, workshops, and certificate programs. UWM SCE delivers online and blended instruction as well as educational opportunities via traditional classroom interaction in our classrooms in downtown Milwaukee and customized, onsite instruction at business locations and other unique locations throughout the city, region, and country.

Job Summary

This position plays a pivotal role in aligning noncredit registration and financial services with the School of Continuing Education’s ( SCE ) strategic goals. The SCE’s Registration Services Department serves as a central hub for both internal departments and other UW-Milwaukee entities. As Administrative Manager, you will champion initiatives to build and enhance these services with a focus on:

• Operational Efficiency: Continuously evaluate and optimize processes to deliver streamlined registration and financial support, leveraging technology and best practices to improve speed and accuracy.

• Transparent Operations: Foster clear communication by establishing transparent procedures and ensuring departmental staff receive ongoing training and support.

• Learner-Centric Focus: Prioritize a user-friendly experience for noncredit learners, emphasizing ease of use, clear communication, and timely resolution of inquiries.

You will also manage the overall delivery of noncredit registration and financial services at the SCE , ensuring that:

• Departmental training, coaching, and coverage align with the SCE’s strategic goals.

• SCE training and documentation relative to registration software and registration procedures is accessible and accurate.

• Shared Service excellence is achieved through collaboration with internal and external stakeholders.

Key performance indicators are tracked and analyzed to measure progress and drive continuous improvement.

Primary Duties:

• Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent ( FTE ) departmental employees.

• Leads the strategic development and implementation of School of Continuing Education ( SCE ) noncredit registration and financial services, aligning them with institutional goals and market trends.

• Oversees daily departmental operations and provides back-up support for staff duties as needed.

• Spearhead the design, documentation, and execution of noncredit registration and financial services (including accounts receivable/payable, third-party payments, and independent contractors) policies and procedures to optimize learner journeys and boost operational efficiency as per the strategic plan. Serves as subject matter expert on noncredit registration & financial services for SCE .

• Provides ongoing support and troubleshooting on software, information systems, and data used for noncredit registration and financial services, ensuring staff confidence and smooth operations.

• Serves as the secondary point of contact for noncredit registration software administration, configuration, and support, actively assisting the Business Systems Analyst by managing various tasks and liaising with users/vendors.

• Functions as SCE authority for maintenance, preparation, verification, and certification of noncredit learner records.

• Provides direction and leadership for implementation and enforcement of noncredit registration/financial policies and procedures at SCE in compliance with local, UW system, state, and federal regulations.

• Works with SCE’s Division Finance Officer to develop the annual budget for all departmental revenues and expenditures.

  Minimum Qualifications

• Bachelor’s degree in relevant field, such as Business Administration, Education, Public Administration, Information Technology, or equivalent.

• One (1) year of experience in a leadership role, supervising and developing a team of at least two (2) staff members

• Demonstrated experience with an enterprise resource planning ( ERP ) system, including user administration, system configuration, and data management

• Solid track record of success in a service-oriented position where meeting the diverse needs of both internal stakeholders and external clients must be managed concurrently.

• Experience solving both business and technical problems in a consultative manner with internal and external clients

• Proficiency in Microsoft 365 suite (Teams, Outlook, Excel, Word, etc.)

  Preferred Qualifications

• Prior experience working in a higher education setting

• Prior experience with non-credit education (continuing education, professional development, or personal enrichment)

• Experience as a high-level functional user of registration software or related technologies (room/space management, ecommerce, student records, etc.)

• Experience monitoring operating procedures to comply with a policy, regulation, or a general ethical standard; Payment Card Industry ( PCI ) Standards, Family Educational Rights and Privacy Act ( FERPA ), Gramm-Leach Bliley Act ( GLBA ), General Data Protection Regulation ( GDPR ), Principle of Least Privilege, etc.

• Exceptional written and communication skills to clearly document processes and procedures for training and reference

  Target Salary Range $62,000 - $66,000

  Benefits and Total Rewards

As part of UWM’s commitment to supporting the success of our team members through positive experiences, employees are provided with Benefits to Benefit You and Your Life. UWM offers a comprehensive benefits package and contributes towards the cost of several benefit plans. Employees with a qualifying position also receive an extensive leave package (https://uwm.edu/hr/benefits/leave/) including vacation, sick leave (with no expiration), personal holiday, and paid legal holidays. Please visit this link to view summary benefits information. (Compensation figures are for example purposes only.) UWM Benefits to Benefit You and Your Life (https://uwm.edu/hr/benefits-to-benefit-you-and-your-life/)

Application Instructions

All applicants are required to apply online. UWM will not consider paper, emailed or faxed applications.

Additionally, applicants must complete all required fields and attach any required documents. Applicants must submit:

• Cover Letter

• Resume

• Names and contact information for three professional references

Your cover letter and resume must address your qualifications, experience, and knowledge as it specifically relates to the minimum and preferred qualifications of the position as well as why you are interested in applying for this position.

Application Deadline 05/19/2024

Continuous (Open Until Filled?) No

If Continuous, Initial Review Date

Position Contact Name Angela Broderick

Contact Phone (414) 229-3379

Contact Email wickhama@uwm.edu

Application Notes

For this position, applicants are required to apply online. UWM will not consider paper, emailed or faxed applications. Additionally, applicants must complete all required fields and attach any required documents. The process is complete when the message “Your application has been submitted” is displayed and you receive a confirmation number.

Legal Notices

AA/EO Statement

UWM is an AA/EO employer: All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

Reasonable Accommodations

UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact uwm-jobs@uwm.edu or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials

UWM is a State agency and subject to Wisconsin’s Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.

CBC and Reference Check Policy

Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)

For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/, or call UWM’s Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy.

Employment Authorization

In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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Applicant Documents

Required Documents

• Cover Letter

• References

• Resume

  Optional Documents