JOB REQUIREMENTS: Our story At Alight, we believe a company\'s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to \"Be Alight.\" Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It\'s why we\'re so driven to connect passion with purpose. Our team\'s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. The Operations Services Manager (OSM) will oversee a team of colleagues and is accountable for management of ongoing operations across their assigned clients, which can include multiple service locations and platforms. The OSM is responsible for ensuring timely execution of ongoing client deliverables, as well as developing solutions to complex problems across clients. The OSM will serve as the primary operations escalation point, internally and externally, along with the Operations Services Senior Manager or Director. May have project management accountability, lead moderately complex projects, and participate in client sales meetings as Subject Matter Expert/Advisor. The OSM is responsible for people management including hiring, coaching, and developing others. Function as the primary escalation point for clients in aligned focus area (ie: Payroll, HCM, and Talent). Create, manage, and execute upon required recovery plans and Root Cause Analysis documentation as necessary; ensure internal stakeholders are notified and actively participate in related client discussions. Attend governance meetings and schedule periodic check-ins with client contacts to discuss issues or concerns. Support the Domain Process Lead and Client Service Manager in consultative best practice conversations with clients. Lead aligned operations teams by providing direction, linking... For full info follow application link. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/9766A4763C364030