USER EXPERIENCE ARCHITECT II Bookmark this Posting | Print Preview | Apply for this Job

Please see Special Instructions for more details.

Interested applicants are required to apply online and provide:

• A cover letter addressing your education/experience as it applies to all minimum and preferred qualifications

• A resume

• A document listing the names and contact information for three professional references

This is a continuous recruitment with an initial review date of 06/17/2024. To ensure consideration, applications must be submitted by 06/17/2024. Applications submitted after 06/17/2024 may not be reviewed

In instances where the Search and Screen Committee is unable to ascertain from the candidates’ application materials whether they meet any of the qualifications, they may be evaluated as not meeting such qualifications.

Position Information

Posting Details

Official Job Title USER EXPERIENCE ARCHITECT II

Working Title: User Experience Architect II

Position Number 02002221

Division Office of Research & Graduate School

Department B340170 GRAD BUSINESS & TECH SERVICES

Position Type Non-Teaching Academic Staff

Appointment Type Fixed Renewable

Pay Basis Annual

Salary Grade 26

FLSA Status Exempt

Percent 100

Posting Type Staff

UWM Description

The University of Wisconsin-Milwaukee ( UWM ) is Wisconsin’s second-largest university, with a unique dual mission of access and research to provide high-quality education for students from all backgrounds. UWM is one of 146 top research universities recognized as “R1” by the Carnegie Classification of Institutions of Higher Education. Along with its main campus in Milwaukee, UWM has branch campuses in Waukesha and Washington County.

UWM celebrates, values and promotes the diverse voices and experiences of its students and employees and our community partners. We believe diversity enriches and strengthens our institution. UWM is committed to providing equitable access to opportunities for students and employees from every background. We aspire to create a campus climate that is welcoming to all. Learn more here: https://uwm.edu/diversity-equity-inclusion/about-dei/

School/College/Division Description

The Graduate School is an administrative office that supports a wide range of functions related to graduate education across UWM . The Graduate School:

• Manages graduate student admissions, matriculation, and graduation

• Manages processing of cases of graduate student academic misconduct, dismissals, and appeals

• Supports development and implementation of campus policies governing Graduate academic programs and students

• Supports governance committees that develop graduate policies, review and approve curriculum, and conduct periodic program reviews

• Supports the review and awarding of fellowships managed by the Graduate School

• Supports graduate student recruitment and retention efforts

  Job Summary

Researches, plans, and designs usable and accessible systems, services, and content to support user needs, meet project goals, and advance institutional priorities. Develops and leads training and outreach efforts to advance institutional capacity for user-centered practices.

The User Experience Architect manages the creation, implementation, analysis, and modification of usable and accessible systems, services, and content to support the UWM Office of Research and the Graduate School. Working with in-house systems, acquired commercial packages, and Cloud-hosted systems, the incumbent will research, design, and monitor systems, routines, and services, especially around e-workflows, to advance the operations and outreach of our user-facing systems.

The office of Information Technology and Assessment ( ITA ) supports the mission of the UWM Office of Research and the Graduate School. The Graduate School is an administrative unit that supports a wide range of functions related to graduate education across UWM including admissions, graduation, and various other functions related to graduate education. The Office of Research supports the broad campus research mission, including compliance, extramural funding administration, strategic research planning, and a range of internal programs providing direct support to faculty and staff members, post-doctoral researchers, graduate students, and undergraduate students engaged in research activity.

Major Job Duties:

• Collaborates with campus stakeholders to establish criteria for e-workflow applications.

• Designs and builds user-centric and accessible e-workflow pipelines based on agreed criteria.

• Tests, validates, debugs, maintains, and serves as point-of-contact for custom e-workflow solutions. • Develops end-user documentation for e-workflow solutions.

• Integrates data from campus information systems into e-workflow application and review pipelines.

• Incorporates data from e-workflow solutions into other campus data systems, reports, and dashboards.

Key Skills: * Any applicant chosen for interview should be prepared to discuss these skills.

• Strong analytical and troubleshooting skills, as well as excellent attention to detail.

• Strong interpersonal (verbal and written) communication skills.

• Working knowledge of relational databases and the ability to build database queries.

• Ability to build user-friendly and accessible forms to gather required information using commercial e-workflow solutions.

• Ability to manage multiple priorities in a dynamic priority environment.

• Ability to develop innovative solutions to technical and nontechnical problems.

• Ability to train nontechnical colleagues in the use of e-workflow systems.

• Ability to develop easy-to-follow technical documentation (both written and recorded voice-over video).

Additional Desired Competences: *Any applicant who is chosen for interview should be prepared to discuss these competences.

• Working knowledge of HTML , CSS , and JSON .

• Working knowledge of Microsoft SharePoint and Microsoft Lists.

• Experience using and querying Oracle and MariaDB relational databases using SQL .

• Experience developing reports and dashboards using Microsoft Power BI.

• Experience developing automations in Microsoft Power Automate and Power Automate Desktop. • Experience melding information from disparate data sources into cohesive information sets.

Minimum Qualifications

• Bachelor’s degree in relevant field OR evidence of equivalent work experience

• At least 1 year of experience creating user-centric and accessible e-workflow pipelines (Survey Monkey Apply, BP Logix, etc.) OR equivalent experience building online user surveys (Qualtrics, Survey Monkey, Microsoft Forms, etc.) OR developing online course materials (Canvas, Blackboard, etc.).

  Preferred Qualifications

• At least 3 years of evidence experience developing e-workflow systems

• Experience developing surveys and e-workflow systems using Survey Monkey, Qualtrics, BP Logix, Microsoft Forms, Canvas, Blackboard, or similar platforms

• Experience developing reports and dashboards using Microsoft Power BI

• Experience developing automation workflows in Microsoft Power Automate and Power Automate Desktop

• Previous experience working in a higher education environment

  Target Salary Range $63,500

  Benefits and Total Rewards

As part of UWM’s commitment to supporting the success of our team members through positive experiences, employees are provided with Benefits to Benefit You and Your Life. UWM offers a comprehensive benefits package and contributes towards the cost of several benefit plans. Employees with a qualifying position also receive an extensive leave package (https://uwm.edu/hr/benefits/leave/) including vacation, sick leave (with no expiration), personal holiday, and paid legal holidays. Please visit this link to view summary benefits information. (Compensation figures are for example purposes only.) UWM Benefits to Benefit You and Your Life (https://uwm.edu/hr/benefits-to-benefit-you-and-your-life/)

Application Instructions

Interested applicants are required to apply online and provide:

• A cover letter addressing your education/experience as it applies to all minimum and preferred qualifications

• A resume

• A document listing the names and contact information for three professional references

This is a continuous recruitment with an initial review date of 06/17/2024. To ensure consideration, applications must be submitted by 06/17/2024. Applications submitted after 06/17/2024 may not be reviewed

In instances where the Search and Screen Committee is unable to ascertain from the candidates’ application materials whether they meet any of the qualifications, they may be evaluated as not meeting such qualifications.

Application Deadline

Continuous (Open Until Filled?) Yes

If Continuous, Initial Review Date 06/17/2024

Position Contact Name Nicole Thompson

Contact Phone 4142515223

Contact Email thomp858@uwm.edu

Application Notes

For this position, applicants are required to apply online. UWM will not consider paper, emailed or faxed applications. Additionally, applicants must complete all required fields and attach any required documents. The process is complete when the message “Your application has been submitted” is displayed and you receive a confirmation number.

Legal Notices

AA/EO Statement

UWM is an AA/EO employer: All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

Reasonable Accommodations

UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact uwm-jobs@uwm.edu or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials

UWM is a State agency and subject to Wisconsin’s Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.

CBC and Reference Check Policy

Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)

For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/, or call UWM’s Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy.

Employment Authorization

In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Job Categories Computer Science, Information Technology

Applicant Documents

Required Documents

• Cover Letter

• References

• Resume

  Optional Documents