CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you. CLA is dedicated to building a that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other. CLA is looking to hire an Application System Analyst to join our growing Internal IT team. About the role: This position is responsible for all current capabilities, usability, and future implementation plans for the application platform(s) assigned. The role is responsible for communication between the business, IT teams, and vendors. As an Application System Analyst, you will: * Application Management: Point of escalation for Service Desk on all outages, issues, questions, and requests of supported applications. Monitor and manage the application platform to ensure the application is fully functional for the business. Collect, evaluate, and coordinate enhancement requests for the supported application(s). Has knowledge and training to implement application configuration changes as requested for a release. Point person to coordinate all patching, releases, and development efforts with the vendor and IT teams. Test critical business functions, has final approval for successful implementations. Primary contact with the application vendor. Understand current contract and licensing details. Stays current on existing and planned future vendor release functionality. Attend change control meetings representing supported application(s). * Operations: Assist with estimation of effort for enhancements as required. Creates release notes for the business users to understand fixes and/or new capabilities. Works with IT Trainer to produce documentation that can be utilized as self-help details. Review business requirement qualification documentation from Business Analyst for adherence to platform direction. May on occasion be required to produce the similar documentation. Moderate multi-service line prioritization and enhancement request meetings that identify what will be targeted in the next planned release. Understand the relationships, dependencies and impact of neighboring business functions. What you will need: * 3 years of overall IT experience with experience in software support processes. * Experience planning, facilitating, documenting and managing business, functional and technical requirements. * Experience in test planning, test case development and execution. * Bachelor's degree in related field required (combination of education and experience may be considered a degree equivalent) Technical Competencies: * Deep business and technical knowledge of the application platform and its usage in the firm. * Excellent written and verbal communication skills are needed. * Able to work independently on multiple projects. * Ability to manage multiple, concurrent projects, activities and tasks under time constraints. * Ability to effectively interface with staff at all levels. * Excellent communication, facilitation, and organizational skills. * Strong critical / analytical thinking and problem-solving skills. * Perform other duties as required or assigned. Our Perks: Flexible PTO (designed to offer flexible time away for you!) Up to 12 weeks paid parental leave Paid Volunteer Time Off Mental health coverage Quarterly Wellness stipend Fertility benefits Complete list of benefits #LI-DJ1 Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities. Click to learn about your hiring rights. Wellness at CLA To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more. To view a complete list of benefits click . CLA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability status, protected veteran status, national origin, or any other characteristic protected by law. EOE/AA Employer/Vets/Disability