Job Information
PrimeFlight Aviation Services Baggage Control Room Operator - Minneapolis / Saint Paul Airport in Minneapolis, Minnesota
Description
Baggage Control Room Operator/Lead
$28.00
3:00 AM - 1:30 PM, Wednesday - Saturday
OR
1:00 PM - 11:30 PM, Wednesday - Saturday
OVERVIEW
The Baggage Control Room Operator/Lead oversees the Baggage Handling System (BHS), ensuring smooth operations by inspecting, clearing blockages, and repairing equipment. Responsibilities include coordinating with staff to uphold service standards, addressing issues like jams and equipment malfunctions, and managing inquiries from stakeholders. Proficiency in control room equipment and software, including Microsoft Windows, BHS monitoring applications, radios, and telephones is required. The role also involves event reporting, startup procedures, and implementing notification and fallback procedures.
RESPONSIBILITIES
Main responsibility; monitor and interact with the BHS (Baggage Handler System) control system the Human Machine Interface or HMI
Report on BHS alarms/events to inspect, clear blockages/jams, and repair failed equipment as appropriate
Coordinate personnel and resources to ensure minimum service requirements are maintained
Coordinate with stakeholders and BHS related inquiries by person/telephone in a courteous and efficient manner
Control Room Operator shall be attentive of the condition of the entire BHS at all times in order to respond immediately to events and/or possible blockages/events and/or unusual behavior, including but not limited to:
Jams
E-Stops
Faults
Security
Equipment malfunction
Incorrect operation
Incorrect routing of baggage
Power outages
Control Room Operator shall be proficient and trained on proper use of all equipment and interfaces within the BHS control room, including but not limited to:
Workstations based on Microsoft Windows operating systems
Customized applications to monitor BHS operations
Customized applications to monitor and identify baggage routing o Radios
Telephone systems o Reporting/Recording the schedule of events
Startup procedures
Implement call tree notifications based on equipment failures
Implement fallback procedures in accordance with adopted practices
Other duties as necessary to support control room operations
Any other duties as assigned or needed
QUALIFICATIONS
18 years of age or older
Eligible to work in the United States
High School Diploma/GED required
Valid driver’s license required (with clean driving record)
Aviation Industry experience a plus
High attention to being organized with attention to detail
Excellent communication skills
Bilingual in English/Spanish a plus
Proficient in MS Office Outlook, Excel, PowerPoint and Word as well working in various software applications
Ability to read, write, speak, and understand the English language, to include documents
Pass a background check and drug screen
Ability to use electronic devices including IPads/Tablets, Computers, and Mobile Devices
Excellent problem-solving skills
Ability to work in a fast-paced, high stress environment while handling multiple tasks simultaneously
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Ability to work any day/shift, including holidays, within a 24/7 operation
Must possess the versatility, flexibility, and a willingness to work with constantly changing priorities
Must be able to report to work on a regular, consistent, and timely basis; must be prompt and maintain good attendance
Must possess the ability to be a self-starter, work independently and as a member of various teams
May be assigned other duties as required
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
Ability to lift up to 90 pounds
Prolonged standing and walking in an indoor/outdoor environment as applicable
Must be able to push, pull
Must be able to reach with arms and grasp with hands
Must be able to climb and work at elevated heights
Work in a fast-paced environment
Hand/eye coordination is required
Must be able to climb ladders
Exposure to work in varying climates
Must be able to bend, stretch, squat, and kneel
Must be able to crawl and crouch, at times, in confined tight spaces
Exposure to moderate and at times high noise levels
Be able to hear and respond to the spoken voice and to audible alarms
Tasks may involve repetitive motions of the arms, wrists, hands, and/or fingers
Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
Compensation:
The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.
PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.