At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This Fraud Risk Manager role will lead a team to identify opportunities to reduce fraud loss expense and improve efficiency and efficacy of the supporting business line functions. This role will execute a strategic fraud mitigation plan using continuous improvement principles to identify trends, complete fraud risk assessments, evaluate vendor solutions and implement internal controls. Process mapping and enhancements to call center functions and procedures will be completed to drive expense reductions. Leading financial cost-benefit analysis and vendor management are critical for delivery of identified solutions.

Duties

• Develops strategic approach for authentication to combat fraudulent account takeover in call center use cases.

• Responsible for managing, monitoring and coordinating fraud risk management projects.

• Proactively identifying trends or developments that may materially impact business goals and targets.

• Predicts the level of fraud risk, develops policies and procedures used to evaluate and control fraud risk and analyzes the potential impact of changes in risk management strategies.

• Review operations processes and identify improvement opportunities.

• Evaluate risk mitigation vendor capabilities including establishing vendor solution performance objectives and conduct Request for Proposal (RFP) evaluation cycles.

• Complete financial impact analysis.

• Develop and coach a team of 3-5 exempt analyst.

Basic Qualifications

• Bachelor's degree, or equivalent work experience

• 10 or more years of related experience

Preferred Skills/Experience

• Considerable knowledge of risk management associated with the assigned product lines

• Strong analytical skills relative to evaluating asset utilization and goals

• Strong project management and strategic planning skills

• Leadership on Cloud based telephony integrations and Vendor oversight

• Well-developed verbal and written communication skills

• Strong PC skills and computer support system knowledge

• Three or more years of management experience

NOTE: This role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

LOCATIONS: Minneapolis, MN or Fargo, ND

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $129,455.00 - $152,300.00 - $167,530.00

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.