Description We are seeking a Help Desk Analyst II to join our team in Minneapolis, Minnesota. This role focuses on providing exceptional phone support using ServiceNow queue. You will be responsible for troubleshooting and resolving issues related to Microsoft Office 365 and associated office products, as well as connectivity problems.

Responsibilities:

• Provide phone support to users, ensuring timely and efficient resolution of issues. • Utilize ServiceNow queue to manage and track support requests. • Troubleshoot and resolve issues related to Microsoft Office 365 and associated office products. • Handle connectivity issues, ensuring users can access and utilize necessary systems and software. • Maintain a high level of customer service, ensuring all users receive prompt and courteous support. • Work collaboratively with team members to share knowledge and solve complex issues. • Stay updated on current technologies and trends related to Microsoft Office 365 and associated office products. • Document all support interactions and resolutions in the ServiceNow system. • Escalate complex issues to the appropriate level of IT support when necessary. • Contribute to the continuous improvement of the help desk service. Requirements • At least 3 years of experience in a Help Desk role or similar IT support role is required. • Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook is necessary. • Strong understanding of computer systems, mobile devices, and other tech products. • Ability to diagnose and troubleshoot basic technical issues. • Knowledge of network security practices and anti-virus programs. • Experience with remote desktop applications and help desk software. • Outstanding organizational skills and ability to multitask effectively. • Ability to work well in a team setting. • Must possess a customer-oriented attitude and excellent interpersonal skills. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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