Job Summary: The Referral Coordinator plays a pivotal role in providing exceptional customer service to patients, families, and referring medical practices. This position is responsible for responding to referral requests, scheduling and preregistration of patients, insurance and orders verification, data entry, and other administrative tasks. The Referral Coordinator serves as a representative facilitating access to healthcare services for patients and families. Responsibilities:

1. Provides Outstanding Customer Service

• Demonstrates a customer service philosophy in all communications
• Interacts courteously and respectfully with patients, families, and healthcare team members
• Responds to family/patient concerns and complaints
• Communicates in a culturally competent manner
• Gathers information from families with sensitivity

1. Professionalism

• Demonstrates appropriate dress for the role
• Models accountability for learning and adapts to changes in healthcare
• Demonstrates knowledge of clinic/provider information
• Adheres to code of ethics and patient bill of rights
• Safeguards patients' right to privacy and confidentiality

1. Patient Scheduling (75%)

• Determines/negotiates appropriate date and time availability for appointments
• Obtains and enters accurate patient information for scheduling
• Ensures accurate patient demographic and insurance information
• Monitors scheduling to ensure efficient resource utilization
• Provides accurate information to parents regarding scheduling

1. Assist with Quality Improvement Initiatives (10%)

• Participates in data collection and/or data entry
• Assists with software program and client information maintenance
• Participates in quality improvement projects
• Completes monthly self-audit as required
• Assists with special projects as requested

1. Knowledge Driven Care Delivery

• Provides services within the mission and vision of the organization
• Integrates knowledge into unit/department operations
• Continues personal and professional development

1. Compliance

• Adheres to Service Standards and Organizational Policies
• Complies with Principles of Integrity and Compliance
• Meets regulatory and accreditation standards

1. Optimal Use of Resources

• Manages time and resources effectively
• Maintains and enhances job-related competencies
• Ensures effective use of supplies, equipment, and personal time Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with y u. Beacon Hill. Employing the Future (TM)