Description

As a valued member of the PrimeFlight Toronto Pearson Airport team, you will provide prompt and efficient service to our airline clients by performing the following duties/requirements:

• Take calls from airlines requesting employee coverage

• Schedule which agent will assist passengers based on knowledge of shifts or Managers assignments

• Maintain logs such as shift report, Aircraft Security Searches paperwork, Telephone Logs with the Tower and other forms as required

• Demonstrate regular, predictable attendance at job location

• Exceed PrimeFlight customer service standards

• Ensure a safe work environment by following rules and regulations regarding the workplace.

• Assist in lifting passengers requiring assistance in and out of carts, wheelchairs and/or aircraft passenger seats.

• Transport passengers in wheelchairs or electric carts to/from or within the concourses.

• Assist the customer in claiming checked luggage before assisting the passenger in a wheelchair to the curb.

• Responsible for escorting unaccompanied minors to/from flights and/or to meet the receiving adult and verifying identification and completing appropriate paperwork.

• Assist passenger with any problems, questions, or concerns

• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities

• Have computer, tablet or smart phone ability

• Must be able to work various shifts and days of the week. Airlines are 24/7, so we require our team to be flexible to work various shifts including nights, weekends and holidays

• Must possess reliable transportation to work

• Must attend every day of pre-employment training. All prospective agents must pass training to continue on with employment

• Must be able to pass a background check, and able to obtain and maintain a Restricted Area Identification Card (RAIC)

• Carry out other duties as assigned

Competency:

To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving, Customer Service, Interpersonal and Oral Communication.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this Job Description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Qualifications:

· 18 years of age

· Reliable transportation

Education/Experience:

· Man power

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively in English. Ability to write accurate reports.

Reasoning Ability:

Ability carry out instructions furnished in written, oral, or diagram form.

Computer Skills:

Intermediate proficiency in internet based programs and computer software, IE: Word and Outlook.

Certificates and Licenses:

No certifications needed.

Supervisory Responsibilities:

This job may require supervision of workers at the direction of the Station Management.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Continuously sit at a computer for 6-8 hours

• Use hands to finger, handle, or feel

• Continuously stand and walk for 6-8 hours

• Be able to bend, stretch, twist, squat, and reach out with the body, arms, and/or legs

• Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment

• Be able to talk frequently on the telephone

• Be able to type with proficiency.

• Be able to push a wheelchair (including inclines and declines) with adult weighing up to 150 pounds when necessary.

• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.