At Teletrac Navman, we are driven by the core values that shape everything we do. We innovate to accelerate , constantly seeking new ways to deliver cutting-edge solutions. We care about making a difference in the world , from protecting the environment to supporting our customers, clients, and our people. We are energized by solving complex problems that challenge and inspire us. We win and learn together , thriving in collaboration, which propels us forward.

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where your efforts directly impact customer satisfaction and company success? Join our dynamic Customer Success Team as a Customer Success Specialist , where you’ll manage relationships with various customers to ensure they receive world-class service!

WHAT YOU WILL DO

As a Customer Success Specialist, you will own account retention, renewal, and client activities to keep churn under annual targets and deliver a best-in-class customer experience.

Duties and responsibilities include:

• Resolve Customer Queries: Handle a high volume of customer inquiries with efficiency and warmth, ensuring swift resolutions.

• Escalate Complex Issues: Identify and escalate more challenging issues to the appropriate teams to deliver timely solutions.

• Collaborate Across Teams: Partner with internal teams to ensure seamless issue resolution and maintain customer satisfaction.

• Direct Customer Engagement: Communicate with customers via phone, email, and chat, offering exceptional service at every touchpoint.

• Maintain Performance Standards: Adhere to service level agreements (SLAs) for ticket resolution and call handling times.

• CRM Management: Keep our CRM updated with customer interactions, ensuring data accuracy.

• Support Team Goals: Actively contribute to team meetings and initiatives aimed at retention and growth.

• Identify Growth Opportunities: Understand customer needs and work to foster account growth through renewals and upselling.

• Stay Knowledgeable: Continuously update your knowledge of our products and stay informed on competitor offerings.

WHO YOU ARE

Ideally, you will have previous experience in customer service, preferably gained within a call center or tech environment, or at least one year of experience in an administrative role. You need to be skilled in dealing with and resolving customer issues, possessing good telephone manners and a strong desire to go above and beyond for customers.

Further requirements include:

• English communication skills, both written and spoken.

• Prior experience using Sales Force (or similar CRM) and SAP.

• Intermediate-level Excel skills.

• Ability to work autonomously and display a high level of self-motivation, willingness to take ownership & be held accountable

• Positive and enthusiastic approach and attitude, with Strong organisational and interpersonal skills

• Customer relationship and conflict management skills

• Methodical and disciplined approach to problem-solving

Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation.

As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.

Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit www.teletracnavman.com

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website www.vontier.com

The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-833-399-0822 or e-mail applyassistance@vontier.com to request accommodation.