“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

• 15,000 trained professionals

• 250+ locations worldwide

• Fortune 500

• Globally unified systems

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Import

Department.

KEY RESPONSIBILITIES:

EXPEDITORS CORE COMPETENCIES

Exceptional Customer Service

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is

timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits

empathy during interactions, and consistently strives to improve customer satisfaction with customers.

This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

Job Execution

Consistently completes quality work that matches job expectations. Is committed to operational excellence and

continuous improvement for own job function and across the network. All activities are compliant with company

policies/procedures and code of business conduct and with government regulations.

Reliability

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time

effectively and can prioritize.

Collaboration

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is

willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with

superiors and fellow workers without incident or delay.

Communication

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally.

Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and

responds to voicemails, emails and other communication according to Expeditors' standards.

Culture

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence,

Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Personal Growth and Development

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year.

Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self,

including participating in a development plan as appropriate.

Responsibilities:

Quotes

• In conjunction with Ocean Import Manager, create quotes for Import operations.

• Meet deadlines set by customers and sales/retention on responding to pricing requests.

• Track and report the results of quotes by maintaining and updating the Quoting in the Database (Quoting Power BI or another system)

Analysis of Rates

• Review and analyze carrier rates.

• Review feedback from sales/retention and customers on rate competitiveness.

• In conjunction with Ocean Import Manager, work with carriers to keep rates fresh and competitive.

Rate & Surcharge Maintenance

• Maintain rate databases updated.

• Maintain and distribute information about increases and changes on the market.

• Follow up and revise the expiring rate agreements and contracts.

General Support

• Provide general support for sales/retention on air pricing.

• Provide other general pricing support as specified by the network.

• Provide support to operational team on approval of quotes from customers.

• Provide support to operational team on the registration of rates on ATS and with the carrier.

• Provide support to operational team on the compliance of Expeditors policies.

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Expeditors, un leader incontournable dans l’industrie du transport international et coté au NASDAQ, étend son réseau dans le monde entier avec 330 bureaux et plus de 17 000 employés. Nous offrons de nombreuses opportunités à des candidats dynamiques et motivés, qui souhaitent évoluer au sein d’une société reconnue pour son investissement dans les ressources humaines et technologiques. En tant que prestataire de Service Logistique, Expeditors fait plus que de transporter du fret d’un point à un autre. Notre mission est d’offrir à nos clients des solutions sur mesure et l’information nécessaire au maintien de leur compétitivité dans la gestion de leur chaîne logistique. 

Description du poste 

Principales Responsabilités:

· Analyse et traitement des demandes de cotations Maritime / Aérien / Route des clients et du réseau Expeditors, tout en respectant les délais

· Sélection et analyse des tarifs via les outils mis à disposition

· S’assurer de la rentabilité du dossier

· S’assurer de bien comprendre les stratégies des différents produits

· Négociation avec les prestataires

· Référencement et archivage des achats et cotations

· Suivi des cotations répondues auprès des clients et du réseau, analyse des retours

· Support commercial et analyse des tendances du marché

· Collaboration et transition avec les différents départements

· Être force de proposition quant à la solution de transport apportée

Knowledge:

• A good understanding of Expeditors’ Products and Services.

• Understanding freight forwarder industry in special Ocean Import Product.

• Understanding of ocean documentation process a plus.

• Hazardous Materials certification (optional).

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain

positive results.

• Very detail oriented.

• Ability to manage multiple deadlines and projects.

• Capability to negotiate with suppliers.

• Analysis of data.

• Pro-active, strong organizational skills.

• Good Microsoft Office and computer skills

• Fluent in English and French

Behaviours:

• Positive and willing to help attitude

TRAINING AND QUALIFICATIONS:

Training Requirements:

• Meet company standards of 52 hours training per year, including as needed management/leadership training.

Education and Experience:

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.

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Compétences:

Service de clientele exceptionnel

• Compétences interpersonnelles efficaces, y compris des capacités avérées à écouter, comprendre et communiquer efficacement de manière claire et concise pour obtenir

résultats positifs.

• Très soucieux du détail.

• Capacité à gérer plusieurs délais et projets.

• Capacité à négocier avec les fournisseurs.

• Analyse de données.

• Solides compétences organisationnelles proactives.

• Bonnes compétences en Microsoft Office et en informatique

• Maîtrise du français et de l'anglais.

Comportements:

• Attitude positive et disposée à aider

FORMATION ET QUALIFICATIONS :

Exigences de formation:

• Répondre aux normes de l'entreprise de 52 heures de formation par an, y compris, si nécessaire, une formation en gestion/leadership.

Formation et expérience :

• Au moins 2 ans d'expérience et/ou de formation connexe ; ou une combinaison équivalente d’études et d’expérience.

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time

• Health Plan: Medical, Prescription Drug, Dental and Vision

• Life Insurance

• RRSP Retirement Savings Plan

• Employee Stock Purchase Plan

• Training and Personnel Development Program