Rowan Relations Specialist

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Rowan Relations Specialist

Salary

$40,000.00 - $43,000.00 Annually

Location

Mount Laurel, NJ

Job Type

Full Time (35 hours)

Job Number

01191

Department

EMSS

Opening Date

07/18/2024

• Description

• Benefits

• Questions

Description

The Rowan Relations Specialist will collaborate with the Rowan Relations Director on initiatives that will benefit students as they transition from RCBC to Rowan University. Advise students through the Rowan University pathways by assisting with the application process and planning coursework for transfer. Assist in promoting the Rowan University partnership to the RCBC community.

Specific Duties and Responsibilities

• Respond to inquiries from students, faculty, and staff about the RCBC and Rowan Partnership.

• Process new applications for the 3+1 program and provide students with an academic plan.

• Provide academic advising services to students in relation to Rowan University transfer, including but not limited to RCBC degree completion, assistance with course selection and academic progress, and discussing future career goals.

• Assist with the collection and analysis of data related to the RCBC and Rowan University Partnership.

• Monitors incoming calls, appointment requests and emails from all students seeking the Rowan Relations Office.

• Assist in the updating of the Rowan Relations website and marketing materials.

OVERALL PURPOSE AND RESPONSIBILITY:

The primary and most important overall responsibility of all employees is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College community.

Minimum Qualifications

Education Required:

Bachelor’s degree required. Master’s degree in a relevant area (Student Affairs, Counseling, Higher Education Administration, etc) strongly preferred.

Experience Required:

• Working knowledge of college operations and programs.

• Strong organizational and interpersonal skills, and an understanding of the ability to work effectively with individuals of diverse cultures preferred.

• At least one year of work-related experience in student services or customer service environments.

• Demonstrated commitment to customer service excellence.

• Demonstrated ability to communicate effectively and work with a diverse population.

• Demonstrated ability to handle multiple tasks.

Skills/Abilities /Knowledge /Other Requirements

• Organized and detail oriented.

• Strong commitment to customer service

• Excellent interpersonal skills.

• Excellent oral and written communication skills, results-oriented and self-motivated, versatile and flexible person.

• Ability to maintain a positive attitude in a demanding work environment.

• Ability to maintain and control confidential information.

• Demonstrated ability to work independently and in a collaborative team environment.

• Ability to meet deadlines and work under pressure while being mature, professional and discreet.

• Knowledge of and sensitivity to issues related to the recruitment and retention of a diverse student body is required.

• Ability to work a flexible schedule.

Additional Information

INSTITUTIONAL EFFECTIVENESS:

Collaborates with department members and/or the Compliance, Assessment and Research team to support planning, assessment, data collection and reporting for continuous improvement of the college.

Employee Classification: Special Projects

Benefits at a Glance- Special Projects (https://rcbc.edu/sites/default/files/2024-08/RCBC_Benefits_at_a_Glance_-_Special_Projects.pdf)

01

Do you have a minimum of a Bachelor's degree?

• Yes

• No

  02

  Do you have at least one year of work-related experience in student services or customer service environments?

• Yes

• No

  Required Question

Agency

Rowan College at Burlington County

Address

900 College Circle Drive

Mount Laurel, New Jersey, 08054

Phone

856-222-9311 ext. 1584

Website

http://www.rcbc.edu