Applied Materials Software (Technical) Support Engineer III (E3) Remote US in Mount Vernon, New York
Applied Materials AGS Automation Products Group is hiring a software technical support engineer to support product development, customer deployment and services for Applied SmartFactory and SmartFactory Rx automation products and solutions in the areas of equipment performance and advanced process control. Candidate will be responsible for the deployment and support of Applied E3 Products & Solutions (E3 FDC, R2R, SPC, eCAP, RMS, EAP, Integration). Preferred domain expertise in the areas of SPC , FDC, eCAP.
Additionally, candidate will drive continuous improvement, help improve knowledge base management, and seek opportunities to build organizational efficiencies using technology, AI, machine learning, automation, and optimization.
Implement Advanced Process Control (APC) solutions featuring SmartFactory Fault Detection, Run-to-Run, Statistical Process Control, Equipment Automation as well as SmartFactory Rx Analytics and Control solutions
Deploy and support new solutions and products with product engineering team to address market demands
Coordinate with customers internal teams to deploy and optimize control solutions to achieve factory KPIs
Coordinate with systems administration and IT teams on developing and deploying control solutions.
Present technical information to customers including technical contributors and managers.
Create and implement software training and/or demonstrations
Project management tasks
Perform software installations
Knowledge base contribution/management
Respond to customer requests for proposal (RFP)
Develop and deliver statements of work (SOW)
Improve operations through continuous improvement standards such as: 8D, Six Sigma, Kaizen, 5-Whys.
Key Skills and Experience:
Two years of experience working in semiconductor, pharmaceutical, solar, or chemical manufacturing.
Experience with factory automation applications with specific experience in process control
Process control expertise such as time series analysis, model predictive control, multivariate modeling, optimization, R2R, SPC, and FDC
Understand complex factory automation systems.
Project management skills with ability to work on multiple projects concurrently.
Expert in application of E3 products or similar for implementing process control
Working knowledge of databases and use of SQL for data collection & manipulation.
Working knowledge of programming and scripting languages such as R, Python, C#.
Working knowledge of data analysis platforms such as Tableau, Microsoft SSRS, JMP, MATLAB
Experience explaining technical concepts to Sr. management and managing diverse requirements among multiple stakeholders.
Other Functional Knowledge
Software expertise familiarity working with enterprise automation software running on Windows/Linux platforms with Oracle, KdB databases
Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
Education and Experience
BS, MS or PhD degree in engineering field
2 years of experience in factory operations
Years of Experience:
4 - 7 Years
Yes, 20% of the Time
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.