Eligibility Referral Specialist 1

The Eligibility Referral Specialist 1 determines financial eligibility of applicants for public assistance programs.  Daily responsibilities include conducting interviews by telephone or in-person, obtaining verifications, gathering data, computing budgets, and drawing eligibility conclusions, explaining programs, making referrals for additional resources, documenting case activities, and managing an assigned caseload.

The successful candidate will have:

• A high school diploma or equivalent (post-secondary coursework in social services or case management is a plus, but not necessary)
• Above average interview skills
• Ability to pass a pre-employment drug screen and background check
• A current, valid driver's license
• Thorough knowledge of general office functions and processes
• Above average proficiency in grammar, punctuation, spelling, and basic mathematics
• A service minded attitude with outstanding customer service skills
• Ability to type and effectively operate/navigate computer programs and be proficient in Microsoft Office 365 (Outlook, Word, Excel, and SharePoint)
• Excellent verbal and written communication, critical thinking, and problem-solving skills
• Ability to work under pressure in a fast-paced work environment and to re-prioritize work assignments
• Capability to work harmoniously with others and collaboratively with a team
• Regular and dependable attendance

What's in it for you?

• Full-time public employment with benefits
• Monday -- Friday work schedule with 8:00 am -- 4:30 pm work hours
• Excellent medical, dental, vision insurance
• Paid time off including personal/professional time, vacation, and sick leave
• 11 paid holidays
• Public employees enjoy OPERS retirement with a generous match
• Opportunity for career growth and upward mobility

Please send resume to OMJKnoxjfs.ohio.gov or complete application below.