Technical Upgrade Manager

Individuals in this role manage and implement the latest software releases for existing customer systems. These upgrades maximize the usefulness of the Omnicell products and solutions by keeping customers current with the latest developments and enhancements included with Omnicell products.

Essential Functions:

In order to work effectively as a Technical Upgrade Manager responsible for upgrades, the position is expected to:

• Be able to manage 30+ upgrade projects from pre-work to go-live as a single point of contact

• Provide Professional Services with go-live dates and timelines of upgrade projects to assist with forecasting for revenue projects; provide weekly updates to ensure forecast remains accurate.

• Communicate with the customer to make sure all understand the upgrade requirements, develop testing and upgrade schedules, provide education, and successfully perform the customer upgrade.

• Be able to communicate and manage any issues relating to the upgrades from the customer and various Omnicell departments during testing or later as part of the upgrade support.

• Keep Omnicell’s C4C database, SAP, and JIRA updated with information about the upgrades and their current status.

• Conduct and manage the in-service training process which includes analysis of training needs, creation of effective presentations including webinars and evaluation of re-training needs.

• Communicate with other Omnicell Field and Headquarters personnel to coordinate the upgrade and resolve any issues relating to the upgrade as they arise during training or the actual upgrade process.

• Develop, maintain, and properly store customer requirements and acceptance records

• Continually update upgrade project document with active and completed accounts

• Evaluate and monitor active upgrade account projects for customer satisfaction.

• Develop and provide technical architecture assessments and upgrade recommendations for customer review.

• Complete weekly reports for customer projects and internal updates.

Required Knowledge and Skills :

• Strong management, presentation, planning and organizational skills

• Excellent interpersonal communication skills, both written and verbal.

• Strong negotiation, problem solving and troubleshooting skills

• Wide product-based knowledge, strong base in OmniCenter, cabinet upgrades, interfacing and databases

• Excellent time management skills

• Ability to handle multiple projects simultaneously

• Ability to set up and conduct training via webinar with a high level of learning effectiveness and satisfaction by participants

• Detail-oriented, independent and able to adjust to changing priorities

• Able to quickly learn new software and functionality of new products

• Ability to work collaboratively and enjoy working in a fast-paced technical environment

• Strong knowledge of Microsoft Office applications including Microsoft Project, Word, PowerPoint, and Excel

Basic Qualifications

• Minimum 3 years of experience in complex project management within a Health Care or I/T environment

• Minimum 2 years of experience with enterprise software systems

• High School Diploma or GED

Preferred Knowledge and Skills

• Experience with Healthcare Interface Standards such as HL7 (Health Level 7) and HIPAA (Health Insurance Portability and Accountability Act)

• Knowledge of computer networking and relational database systems.

• Flexible work schedule to communicate with U.S. and international based customers on a regular basis (on various time zones) in addition to off peak implementation schedules.

• Hospital Materials and pharmacy management

• Hospital administration, nursing and/or information systems experience

• Understanding of inter-system communication methods (e.g. HTTP, TCP/IP, FTP, RS-232, and network drive mapping using various protocols)

• Knowledge of Windows server (2012/2016/2019) applications and tools

Work Conditions:

Home Office Environment

Business hours may need to be adjusted to accommodate the customer

10% travel

#LI-MG2

Since 1992, Omnicell has been committed to  transforming pharmacy care  through  outcomes-centric innovation  designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”  

Our comprehensive portfolio of _ robotics, smart devices, intelligent software, and expert services _ is helping healthcare facilities worldwide _ to improve business and clinical outcomes_ _ as they move closer to the industry vision of the Autonomous Pharmacy. _

Our guiding principles inform everything we do: 

• As Passionate Transformers , we find a better way to innovate relentlessly. 

• Being Mission Driven, we consistently deliver on our promises. 

• Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation. 

• Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.

• In Doing the Right Thing , we lead by example in ALL we do. 

We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.

Job Identification: 2672

Job Category: Professional Services

Posting Date: 04/17/2024, 9:36 PM

Job Schedule: Full time

Locations: Cranberry Township, PA, United States

Mountain View, CA, United States

Job Level: Experienced

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.