We envision a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking – a cloud-enabled world. The Microsoft Security organization’s mission of making the world a safer place has never been more important. The Security Commercial Solution Area within the Microsoft Security organization is at the forefront of this effort, engaging directly with customers to contribute to their success.

Security continues to be top of mind for organizations of all types and sizes, as relentless threats and attacks are always looming. Microsoft's Security portfolio is committed to keeping customers secure in a complex landscape. As the largest security company in the world, we are ideally placed to think outside the box to help our customers make the world a safer place. We are excited to be expanding our team with ambitious, diversified, and driven new technical specialist leadership, eager to make a difference in the fight against cybercrime.

We are looking for a passionate, experienced, and credible senior security leader for the role of Customer Security Officer Manager to lead a team of world-class Customer Security Officers.  As a trusted advisor to customer CISO and board, you will be the face of our company’s security initiatives and solutions, responsible for cultivating strong relationships primarily with customer CISOs. Your primary role involves understanding their short- and long-term security needs and providing expert guidance to enhance their security posture. The Customer Security Officer Manager will be part of the security extended leadership team and provide advice on the security business while also ensuring senior leader enablement. They will play an active role in building out the account strategy, building trust with CISOs to drive successful strategic pursuits.  They will actively engage in industry forums, providing deep insights on security, privacy and regulatory requirements and positioning Microsoft as the Security leader.

The Customer Security Officer Manager role involves leading a Time-Zone-based team, it will involve up to 50% travel, with some global travel required occasionally. Successful candidates will work closely cross-functionally with our customer account teams, the service delivery teams, public sector and industry teams, legal and corporate affairs, product engineering, Microsoft Security Partners, and the Digital Crimes Unit to deliver on key business priorities, goals, and objectives.

As a proven security leader, you will support your team in achieving and exceedingly quarterly and yearly targets that deliver end-to-end thought leadership and transformational customer outcomes. You will enable and empower your team to enable each of the Business Units leaders in Security, to assess and consult with Customers CISO’s and to drive and design strategic deals throughout the accounts the CSO reporting to you will have.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

This opportunity will allow you to learn and accelerate your career growth, honing your managerial, solution sales and collaboration skills and deepening your end-to-end security expertise. We are looking for a passionate, experienced, and credible security professional to join our global Security team. We are committed to diversity and inclusion and provide resources and support to everyone on our team. This role is flexible in that you can work up to 100% from home.

Responsibilities

As the Manager of Customer Security Officers, you will be responsible for leading a team of security professionals who are tasked with the following responsibilities:

• Business Accountability – Contribute to the strategic plan for your area of accountability and drive execution to accelerate new business growth for the Microsoft Security solution area through enabling business value selling and building customer trust.

• Team Alignment - Create alignments and partnerships across your team and related teams.

• Decision Making & Resource management - Make decisions and direct resources within your own area of accountability. Be accountable for managing risk and resource considerations.

• Executive presence & influence – Own relationships with technology executives – CISO/CIO/CTO and members of their office and influencing business decisions to accelerate and influence decision making and project evolution both internally and externally.

• People Management - Deliver success through empowerment and accountability by modeling, coaching, and caring. Build a culture of trust, transparency and integrity, attracting exceptional and diverse talent.

• Subject Matter Expertise - Leverage your expertise in Security, as a former CISO, to contribute to the direction within your scope of accountability.

• Risk and Resource Management - Be accountable for managing risk and resource considerations.

• Diversity & Inclusion - Drive and champion Diversity & Inclusion (D&I) within your team and across the organization.

In this role, you will need to balance the technical aspects of security with the human elements, ensuring that your team is not only effective but also feels supported and valued. Your leadership will be key in driving the success of our security initiatives and the growth of our team.

Qualifications

1. Experience: The manager should have a minimum of 10 years of industry experience, with 5-7 years as a Chief Information Security Officer (CISO). They should have direct responsibility for developing security strategies for global companies and/or governments and overseeing the implementation and execution of said strategies.

2. Credibility: The manager should have a career profile that enables them to be a credible and compelling security executive and trusted advisor to C-level executives. They should have a proven ability to build and sustain relationships with external stakeholders in a strategic manner.

3. Competency: The manager should have broad information security competency, covering Identity and Access Management, Security Operations (SOC), network security, SDL, , key management, hardware security modules, security architecture and design, operations security, legal/risk/compliance, and physical security.

4. Knowledge: The manager should have deep and broad knowledge of security issues & trends. They should be able to articulate the high-level Microsoft security strategy to both technical & non-technical audiences. They should have a detailed understanding of Microsoft 365 and Azure security frameworks, all service-level security capabilities, and all customer controls.

5. Data Security: The manager should have in-depth knowledge of security principles, compliance standards, and the ability to apply them in diverse business contexts. They should have a detailed understanding of the current data security status for industry-standard security & audit frameworks.

6. Communication: The manager should be an experienced & credible communicator who can cast security in the language of the business. They should be comfortable discussing Microsoft’s security strategy with CISO & other C-level executives and senior government representatives and navigating complex and high-pressure sales scenarios.

7. Influence: The manager should demonstrate a strong ability to influence without authority to drive change with both our strategic customers and internal stakeholders.

8. Team Management: The manager should have experience managing a team of security professionals. This includes leading, mentoring, and developing the team, as well as managing the day-to-day operations and ensuring the team meets its objectives and deliverables. The manager should also have a proven track record of successfully managing a diverse team in a fast-paced and complex environment. This experience will be crucial in ensuring the team’s success and effectiveness in their roles.

Professional:

• Develop and maintain industry expertise: The Customer Security Officer must stay up to date with the latest developments and advancements in security including new tech, competitors, and internal product and services offerings.

• Growth Mindset: Experience and passion for learning; implementing practices from others; trying, failing, and learning from both successes and failures; sharing practices and knowledge for others’ benefit.

• Problem Solving: Strong analytical and problem-solving skills, with the ability to think creatively and develop innovative solutions to techncial challenges.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .