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ThermoFisher Scientific Manager (m/w/d) Field Service South-East/ Munich Germany in Munich, Germany

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $44 billion and 120,000+ employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Our four premier brands - Life Technologies, Thermo Scientific, Fisher Scientific and Unity Lab Services - offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.

Location/Division Specific Information

Thermo Fisher Scientific has built a strong reputation for delivering exceptional service and support. Our Unity Lab Services (ULS) brand provides customers a single source for integrated lab service, support and supply management.

The Instrument & Enterprise Services group is delivering these services sold under the ULS brand.

Through our network of world-class service and support personnel, we provide services that are designed to help our customers improve productivity, reduce costs, and drive decisions with better data. As a valued laboratory partner, IES provides researchers what they need, when they need it, to maximize their ability to focus on science and drive innovation.

Discover Impactful Work:

As a key manager within Instrument & Enterprise Services you are required to provide strong management and leadership to your direct reports in respect to manages, leads, organizes, directs, plans, controls and coordinates all Service Activities for the related products under your control and region. You are responsible to achieve the most effective and efficient way possible to deliver the required Services to all customers to achieve the required targets in Customer Allegiance Score (CAS) and the respective booking, revenue and cost targets. In the required time periods of monthly, quarterly and yearly time frames.

Work closely with commercial, sales, factory and your counterparts in other geographic locations to ensure the above targets are met and new opportunities are communicated and manage. Liaise and work with product management when required to ensure smooth product introductions and the expansion of the Unity Lab services brand and value.

A day in the Life:

  • Support the building of strategic and operational plans, budgets and programs consistent with the overall Instrument & Enterprise Services strategy in order to achieve company goals AOP (Annual Operation Plan), HRR (Human Resources Review), STRAP (Strategic Plan), CAS (Customer Allegiance Score).

  • Actively participates and supports contract sales process and key revenue streams.

  • Travel to customers and other company locations if necessary. Have direct relationship with key customer contact points (Purchasing, management, departmental management etc.). OWN and take CARE of all our customers.

  • Ensure active participation in the Field activities.

  • Lead and drive PPI initiatives and ensure vibrant pipeline of PPI ideas from direct led staff (Thermo Fisher Continuous Process Improvement Methodology: Practical Process Improvement).

  • Achieve high level of CAS and support co-managers and the Sr. Service Manager to ensure the highest CAS scores.

  • Act as key “go to” person in your team and region.

  • Leads, educates, mentors and empowers direct reports, work closely with Unity Lab services stakeholders and factories to:

  • Improve account retention and expansion

  • Increase growth for all service delivery

  • Customer complaint and hot account management

  • Support the business in accurate reporting of revenues and costs and drivers for these

  • Implement all business processes, procedures and programs related to the Unity Lab Services organization.

  • Ensure the highest productivity/efficiency of the team

Keys to Success:


  • Professional background in Electronics/ Chemistry/ Engineering or related subjects


  • Minimum of 5 years experience in a technical service function

  • Multicultural management experience is advantageous

Knowledge, Skills, Abilities

  • Strong Leadership and management skills

  • Good product knowledge with HPLC and MS is a plus

  • Excellent verbal and written communication skills, ability to work across all levels, functions and regions

  • Demonstrated organizational skills with the ability to handle multiple tasks with different priorities

  • Excellent inter-personal, self-motivational and negotiating skills

  • Willingness to travel mainly within the area of responsibility and occasionally Europe/EMEA territory. For meetings, international traveling including the US could be appropriate.

  • Excellent German and English skills, both verbal and written

  • Fluent in local language of area being managed

  • Understanding of local cultural nuances

Physical Requirements / Work Environment

  • valid Driving License

What we offer:

  • We offer you an exciting job in a dynamic working environment that offers many opportunities for personal and professional development

  • An attractive salary with a modern pension scheme

  • A job with an innovative, forward-looking employer.

  • Excellent development and career prospects in a globally growing company.

  • A neutral company car, also for private use

  • A corporate culture in which integrity, involvement, intensity and innovation are practised.

If you are interested, please apply online with your CV and Motivation Letter including possible start date and salary expectations.

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected status.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.