Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Bring Six Sigma methodology and analytics into organizational operations in order to accomplish business objectives. This includes working with Six Sigma-certified professionals in the plan, design and accomplishment of key projects. Incumbents matched to this function require accredited Six Sigma training.

Primary Responsibilities:

• Drive Six Sigma quality culture in the organization

• Identify issues and challenges, lead/facilitate improvement projects, measure and validate project results, and facilitate successful implementation of all facets of process improvements or changes identified

• Execute a data-driven, statistical approach to problem solving, including gathering, analyzing and reporting data

• Define appropriate metrics to gage processes performance through structured reporting governance model

• Presenting project analysis and findings to senior leadership to obtain the approval, funding and other requirements to resolve the issue.

• Manage Bright Idea program.

• Responsible for process trainings deployment which includes training need identification, preparation of training decks and training delivery.

• Collaborate well with US quality & operations teams

• Provide support for 200-400 FTEs and/or 5-10 mid to highly complex businesses

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s Degree in any discipline

• External Hire:

• Moderate work experience in Six Sigma and Continuous improvement projects (3+ years), min 7-9 years total work experience

• Three to five projects completed and/or certified

• Experience in projects involving emerging technologies (automation, machine learning, AI, etc)

• Experience solving major project or customer issues

• Proven excellent communication & presentation skills

• Demonstrated experience in change management

Preferred Qualifications:

• Project Management certification / Master’s of Business Administrator

• Greenbelt Six Sigma certification from a recognized certification body or previous organization

• Preferred Training/ Qualifications:

• Lean Six Sigma

• Project Management

• Design Thinking

• Exposure to a US Healthcare account in previous role or organization

• Skills/Attributes Desired

• Ability to use various tools and methods to align and prioritize resources on projects; is articulate about effectively using resources at the right time

• Ability to use multiple ways to frame information for difference audiences to facilitate understanding and acceptance

• Ability to find multiple links between addressing and working through challenges and the goals of the work unit and the enterprise

• Ability to generate solutions to problems on own; contributes effectively to group problem solving; can make up things that work on the fly

• Ability to seek to use strengths and expertise to work with others

• Ability to build a deep understanding of key facts/data. Can answer questions when asked; can respond when challenged

• Ability to easily builds relationships with important stakeholders

• Knows how to navigate the organization efficiently and effectively; can find resources to get things accomplished

• Willing to test new ideas; identify learning; and try again

• Ability to identify opportunities for improvement to processes, products, or services; recommends solutions to problems, or provides options

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2024 Optum Global Solutions (Philippines) Inc. All rights reserved.