Customer Service Specialist - Patient Support Team

Your role:

• As a Customer Service Specialist on the Patient Support Team, you will serve as the first point of contact for patient and customer inquiries primarily through inbound phone calls and emails and may also include white mail, chat, and social media ensuring a high level of customer satisfaction.

• You will support patients in a high-volume call center by investigating and resolving inquiries and complaints and ensure compliance with quality documentation.

• A career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about benefit details.

You're the right fit if:

• You’ve acquired 2+ years of experience in a customer service and call center environment.

• Your skills include proficiency in using MS Windows, internet browsers (Edge, Chrome), Microsoft Office products (Excel, Outlook, Word, Teams,) and can troubleshoot internet/Wi-Fi, VPN, and other technology independently.

• You have an Associate's degree or relevant training/background experience.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

• You have excellent English language verbal and written communication skills, with the ability to convey information clearly and professionally.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business here .

• Discover our rich and exciting history here .

• Learn more about our purpose here .

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Murrysville, PA.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran