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Willis Towers Watson Business Support Specialist in Nashville, Tennessee

The Role

The Business Support Specialist is responsible for managing Willis Towers Watson North America Associate and Entity insurance licenses. She/he provides information and instructions related to procedures, processes, license applications and provides answers and directions to Retail Offices regarding regulations.

Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.


• Obtains, completes and submits initial and renewal license applications for resident and non-resident states.

• Acquires required supporting documents for applications and obtain appropriate signatures.

• Stays on top of all government regulations related to issuing, obtaining and maintaining licenses.

• Manage designated responsible producer affiliations based on state guidelines.

• Updates and maintains licensing data in department/company databases.

• Guides employees on how to obtain required insurance licenses and coordinate classes for employees to prepare for their exams to obtain these licenses.

• Pay fees not processed through PCRM (WTW Licensing system) via check request or purchasing card.

• Tracks and reallocates fees.

• Communicates with licensees and offices on relevant issues.

• Follows escalation procedures for licensee non-compliance.

• Assists and provides status on Licensing projects and clean-up.

• Manages name, address, employer, and demographic history with state departments of insurance.

• Follows established standing operating procedures for all licensing processes.

• Responsible for all associate and entity licenses for a particular WTW region.

• Provides superior levels of customer service to retail offices and internal team members.

• Participates in all staff calls and huddles.

• Ensure tasks are never overdue by 2 business days.

Serves as subject matter expert for Licensing.

The Requirements

• 1-2 years of insurance experience preferred.

• Accounting background and/or experience working in banking strongly preferred

• Intermediate to advanced skills utilizing Microsoft Excel.

• Ability to maintain 98% quality rating or higher on all tasks.

• Excellent communication skills (written and verbal).

• Superb attention to detail and problem-solving skills.

• Ability to work in a fast-paced environment while meeting strict deadlines.

EOE, including disability/vets (https://cdn-static.findly.com/wp-content/uploads/sites/1240/2021/06/14082050/EEO-Policies-for-WTW-Careers-site-2021.pdf)