Why SoftwareOne? Why SoftwareOne? For over 30 years SoftwareOne has been the foundation for organizations around the world for their technology solutions. With changes in the market from on-premises to cloud we have always been one step ahead. Underpinning our transitions and evolutions are our seven core values which we expect from all our current employees and look for in our future colleagues. The global nature of our organization allows us to adapt and commit to these values unique to the culture and business needs of each location. What you should know about us: Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareOne successful. Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond every day. Our culture is unique, and I believe that having the right people and empowering them to succeed, is the absolute key to our success. -Patrick Winter, Founder. What we expect from our employees: Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world-class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a remarkably high degree of Integrity and are simply not interested in politics. Our leaders operate with a high level of Discipline but are able to work at Speed manage change in a global economy. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. The role Job Summary The NPO Digital Sales Manager will own the sales targets and quotas for the NPO sales reps, focusing on the non-profit sector. The selected person will have previous sales management experience, develop, and coach team members, and monitor sales targets while carrying an individual sales quota. This position is based on-site in Nashville, TN. Role & Responsibilities Manage and coach a team of 8-10 NPO reps. Support lead management, opportunity creation, and deal closures for the NPO segment. Foster deep client relationships with existing NPO clients, understanding their needs, challenges, and objectives. Conduct analysis of KPIs to strategize on performance improvement. Set and track sales targets in coordination with the VP of digital sales for the NPO segment. Drive NPO sales and customer relationships to achieve individual quota. Develop a strong understanding of SWO services and solutions, and coach NPO digital sales reps, as well as senior NPO reps as required. Continuously assess client accounts for opportunities to expand and enhance SWO’s presence. Proactively identify areas for improvement and propose innovative solutions to meet evolving client needs. Maintain and implement best-in-class tools and processes. Act as point of escalation from NPO reps. Collaborate with alliances team on developing marketing collateral. Hire and build out a world-class NPO sales team. Success Criteria Overall revenue growth of the team's book of accounts Percent of sales quota attainment # of new logos added by team Organizational Alignment The NPO Sales Manager reports to the VP of Digital Sales and is responsible for managing a team of Senior NPO Reps and NPO Digital Sales Reps. Foster a culture of continuous improvement by integrating feedback loops and performance metrics into team operations, driving efficiency and effectiveness. Collaborate cross-functionally with the VP of Digital Sales and other department heads to ensure alignment of strategies, resources, and priorities in support of NPO segment objectives. What we offer Generous pay with a quarterly bonus structure Independent environment without a lot of red tape where you are empowered to make decisions Substantial benefits package that includes: Medical coverage with competitive employer contributions Voluntary coverage including Dental, Vision, Pet, Legal, Identity, Accident & Critical Illness 401k program with employer matching 50% up to the first 10% of employee’s contributions Wellness Program, EAP, concierge services Abundant paid time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and vacation time Employee stock purchase plan Learning and development opportunities galore Tuition reimbursement And much more! Specific to Milwaukee-based office employees: company-paid parking Winning culture, inclusive environment, and friendly people all over the world A remote-friendly organization, with colleagues working remotely either part or full-time As a culture-first organization, being together is how we learn and grow. We come together in person for at least 4 days for collaboration, support, and to have some fun. What we need to see from you What you offer Required Skills: Located in Nashville, TN (or willingness to relocate) 8+ years in a digital sales role, particularly handling NPO customers. 3+ experience managing digital sales. Strong leadership skills including coaching and people development, client relationships, and conflict management. Knowledge of enterprise technology. Sales forecasting and data analytics. Enthusiasm for technology sales. Key Sales Competencies & Behaviors of Recruiting & Selecting Top Talent, Inspiring Performance Excellence, Engaging & Developing Team Talent, Leading Sales as a Business Process, Delivering Exceptional Results, Demonstrating Sales Intelligence, and Creating Effective Growth Strategies through the Company’s Competency Assessment. Preferred Qualifications: Leadership Skills Strong leadership skills with the ability to inspire, motivate, and empower a team towards achieving common goals. Experience in coaching and developing sales professionals to maximize their potential and performance. Ability to attract top talent to the company and maintain a high performing team. Strong Verbal Communication and Negotiation Skills Demonstrated ability to effectively communicate with clients in a clear, concise, and persuasive manner. Proven history of successful negotiations in digital sales or account management contexts, with the capability to articulate value propositions and overcome objections. Customer Onboarding and Handling Expertise Experience in guiding customers through the onboarding process for digital products or services, ensuring a seamless transition and positive initial experience. Ability to anticipate customer needs, address concerns proactively, and provide comprehensive support throughout the onboarding journey. Escalation Management Proficiency Proficient in handling escalations and post-sales issues with tact, diplomacy, and efficiency. Skilled in de-escalating tense situations, empathizing with customer frustrations, and collaborating with internal teams to resolve issues promptly and effectively. Request Tracking and Collaboration Skills Strong organizational skills with the ability to track and prioritize customer requests effectively. Experience using CRM systems or other request tracking tools to manage customer inquiries, assign tasks to appropriate teams, and ensure timely resolution. Proven ability to collaborate cross-functionally with technical support, product development, and other departments to meet customer needs. Converting Business Problems to Technical Solutions Aptitude for understanding and analyzing complex business challenges faced by clients and translating them into viable technical solutions. Ability to collaborate with technical teams to develop innovative and customized digital solutions that address specific customer pain points and deliver tangible business value. Continuous Learning Orientation Proactive in staying updated on industry developments, emerging technologies, and best practices in account management and customer success. Commitment to ongoing professional development and growth. Join our team and play a vital role in supporting our partner marketing initiatives. Apply today to contribute to the success of our partner relationships and help drive business growth through effective partner marketing! The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons. Target compensation for this role will be $175-250K (mix of base salary and bonus) and will be determined based on candidate qualifications, experience, and location. We are not able to consider candidates residing in the state of Hawaii currently. Job Function Sales Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. “With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all our employees. We want every employee to have the greatest experience of their career.”

What you offer Required Skills: Located in Nashville, TN (or willingness to relocate) 8+ years in a digital sales role, particularly handling NPO customers. 3+ experience managing digital sales. Strong leadership skills including coaching and people development, client relationships, and conflict management. Knowledge of enterprise technology. Sales forecasting and data analytics. Enthusiasm for technology sales. Key Sales Competencies & Behaviors of Recruiting & Selecting Top Talent, Inspiring Performance Excellence, Engaging & Developing Team Talent, Leading Sales as a Business Process, Delivering Exceptional Results, Demonstrating Sales Intelligence, and Creating Effective Growth Strategies through the Company’s Competency Assessment. Preferred Qualifications: Leadership Skills Strong leadership skills with the ability to inspire, motivate, and empower a team towards achieving common goals. Experience in coaching and developing sales professionals to maximize their potential and performance. Ability to attract top talent to the company and maintain a high performing team. Strong Verbal Communication and Negotiation Skills Demonstrated ability to effectively communicate with clients in a clear, concise, and persuasive manner. Proven history of successful negotiations in digital sales or account management contexts, with the capability to articulate value propositions and overcome objections. Customer Onboarding and Handling Expertise Experience in guiding customers through the onboarding process for digital products or services, ensuring a seamless transition and positive initial experience. Ability to anticipate customer needs, address concerns proactively, and provide comprehensive support throughout the onboarding journey. Escalation Management Proficiency Proficient in handling escalations and post-sales issues with tact, diplomacy, and efficiency. Skilled in de-escalating tense situations, empathizing with customer frustrations, and collaborating with internal teams to resolve issues promptly and effectively. Request Tracking and Collaboration Skills Strong organizational skills with the ability to track and prioritize customer requests effectively. Experience using CRM systems or other request tracking tools to manage customer inquiries, assign tasks to appropriate teams, and ensure timely resolution. Proven ability to collaborate cross-functionally with technical support, product development, and other departments to meet customer needs. Converting Business Problems to Technical Solutions Aptitude for understanding and analyzing complex business challenges faced by clients and translating them into viable technical solutions. Ability to collaborate with technical teams to develop innovative and customized digital solutions that address specific customer pain points and deliver tangible business value. Continuous Learning Orientation Proactive in staying updated on industry developments, emerging technologies, and best practices in account management and customer success. Commitment to ongoing professional development and growth. Join our team and play a vital role in supporting our partner marketing initiatives. Apply today to contribute to the success of our partner relationships and help drive business growth through effective partner marketing! The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons. Target compensation for this role will be $175-250K (mix of base salary and bonus) and will be determined based on candidate qualifications, experience, and location. We are not able to consider candidates residing in the state of Hawaii currently.

Job Summary The NPO Digital Sales Manager will own the sales targets and quotas for the NPO sales reps, focusing on the non-profit sector. The selected person will have previous sales management experience, develop, and coach team members, and monitor sales targets while carrying an individual sales quota. This position is based on-site in Nashville, TN. Role & Responsibilities Manage and coach a team of 8-10 NPO reps. Support lead management, opportunity creation, and deal closures for the NPO segment. Foster deep client relationships with existing NPO clients, understanding their needs, challenges, and objectives. Conduct analysis of KPIs to strategize on performance improvement. Set and track sales targets in coordination with the VP of digital sales for the NPO segment. Drive NPO sales and customer relationships to achieve individual quota. Develop a strong understanding of SWO services and solutions, and coach NPO digital sales reps, as well as senior NPO reps as required. Continuously assess client accounts for opportunities to expand and enhance SWO’s presence. Proactively identify areas for improvement and propose innovative solutions to meet evolving client needs. Maintain and implement best-in-class tools and processes. Act as point of escalation from NPO reps. Collaborate with alliances team on developing marketing collateral. Hire and build out a world-class NPO sales team. Success Criteria Overall revenue growth of the team's book of accounts Percent of sales quota attainment # of new logos added by team Organizational Alignment The NPO Sales Manager reports to the VP of Digital Sales and is responsible for managing a team of Senior NPO Reps and NPO Digital Sales Reps. Foster a culture of continuous improvement by integrating feedback loops and performance metrics into team operations, driving efficiency and effectiveness. Collaborate cross-functionally with the VP of Digital Sales and other department heads to ensure alignment of strategies, resources, and priorities in support of NPO segment objectives. What we offer Generous pay with a quarterly bonus structure Independent environment without a lot of red tape where you are empowered to make decisions Substantial benefits package that includes: Medical coverage with competitive employer contributions Voluntary coverage including Dental, Vision, Pet, Legal, Identity, Accident & Critical Illness 401k program with employer matching 50% up to the first 10% of employee’s contributions Wellness Program, EAP, concierge services Abundant paid time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and vacation time Employee stock purchase plan Learning and development opportunities galore Tuition reimbursement And much more! Specific to Milwaukee-based office employees: company-paid parking Winning culture, inclusive environment, and friendly people all over the world A remote-friendly organization, with colleagues working remotely either part or full-time As a culture-first organization, being together is how we learn and grow. We come together in person for at least 4 days for collaboration, support, and to have some fun.