JOB REQUIREMENTS: J. J. Keller\'s has a Service Operations Leader opening in our Managed Services department! Our Managed Services department is comprised of fleet and regulatory compliance experts who clients rely on to off-load the time consuming / complex tasks of managing driver safety and vehicle compliance. Our internal team of400+ compliance associates perform work to ensure our clients stay up-to-date on various regulatory requirements. This leadership position will oversee a team of 11 associates who are responsible for ensuring our clients are in compliance with federal and state regulations related to their vehicles. Why J. J. Keller? * Flex-time and Work Flexibility * Annual Reviews + Merit Increases * Quarterly + Annual Bonus Programs * Medical + Dental +Vision Insurance * Associate Growth / Promotional Opportunities * Tuition Reimbursement, eligible your FIRST DAY * 401(k) with Employer Match + Company-Funded Annual Profit Sharing * 17 Days Paid Time Off (PTO) +8 Paid Company Holidays + 1 Paid Floating Holiday Job Responsibilities * Leads, develops and coaches team: * Provides clear expectations, feedback and recognition * Participates in the hiring/selection process * Writes and conducts performance evaluations and progress reports * Handles associate relations issues * Delivers results in line with the following key metrics/accountabilities: * Associate retention * Client loyalty and retention objectives * Revenue and gross margin objectives * Service turnaround times and work processing deadlines (state and internal) * Productivity objectives * Quality objectives * Builds a culture around operational excellence core capabilities of data based decision-making, shared responsibility and accountability, engaging in healthy feedback, driving process improvement, and continuously enhancing our client experience. * Applies Quality Management and Business Process Improvement principles. Facilitates continuous process improvements for the department and the company as a whole. Fosters environment for associates to participate in process improvement efforts. * Designs, implements and monitors internal processes, procedures, and measurement systems to ensure production, accuracy, client experience and regulatory requirements are satisfied. * Acquires and maintains expertise on regulatory requirements. Plays a lead role in modifying services to accommodate changing regulatory requirements. * Actively participates in business planning, new service development, partnership development, and other tactical departmental processes and procedures to identify service enhancements and internal productivity gains. * Maintains ongoing communication and positive working relationships with all associates, clients, business partners, vendors and J. J. Keller departments to resolve service issues and other concerns in a fair, consistent and timely manner. * Carries out responsibilities in a fair, ethical and non-discriminatory manner and ensure that staff follows these same guidelines. * Enforces and supports all company and department policies, procedures, and initiatives. Fully support the company\'s commitment to safety and the environment and strive to maintain a clean, healthy and safe workplace. J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Qualifications Experience: * 5+ years of experience in a services delivery or customer service environment. * Peopleleadership experience preferred. Education: * Bachelor\'s Degree inBusiness Related Field preferred. Other Skills/Qualifications: * Strong verbal and written communication skills. * Strong organizational and time management skills. * Strong project management, process analysis and problem solving skills. * Ability to interact with internal and external customers at all levels. * Sincere commitment to providing outstanding client service. Physical Requirements Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to offsite offices, customer sites and/or industry and training events may also be required, depending on assignment. ***** APPLICATION INSTRUCTIONS: Apply Online: https://ars2.equest.com/?response_id=98777123c72c08cc389f53ce58399823 Other: Applicants ONLY to apply via URL link provided!