General Summary:

Performs the day-to-day operations of Accounts Receivable ensuring delivery of excellent customer service.  Responsibilities include, but not limited to, semi-monthly accounts receivable aging, approving write-offs, credit releases, process accounts on hold, investigating invoice problems, collections, post/reconcile cash and maintain/monitor Dunn and Bradstreet activities.

Essential Job Functions:

• Review weekly accounts receivable aging, review customer credit statuses and make changes as necessary.

• Review and process customer credit holds/releases.

• Monitor activity on all assigned accounts and initiate collection calls on past due items in a proactive timely manner.

• Contacting customers via phone or email to secure payment or payment commitment on past due invoices.

• Identify, research, and resolve issues with customer billing. Work with appropriate departments internally, and with customer externally, to resolve.

• Make new customer credit approval decisions and existing customer credit hold decisions.

• Develop and maintain positive relationships with customers and internal team.

• Customer payment processing/application.

• Answer incoming calls and emails with professionalism and provide knowledgeable answers to customers and internal departments.

• Identify and implement processes/activities to reduce occurrence of invoice discrepancies.

• Participate in special projects and process improvement initiatives.

  Supplemental Job Functions:

• Provides and supports a positive work environment.

• Responsible for profitability of company and attaining goals and objectives set forth by the Board of Directors.

• Participates in corporate on-boarding and orientation programs.

• Performs other duties as assigned or requested.

  Knowledge, Skills and Abilities Required:

• High School Diploma (Required), Associate’s degree in accounting or finance preferred.

• Previous Accounting experience.

• 2+ years of Accounts Receivable/Collections experience preferred.

• Excellent customer service attributes.

• Basic PC Skills and previous experience using Excel.

• Good decision-making, negotiation and problem-solving skills.

• Detail oriented, highly organized with excellent time management skills.

• Ability to work in a fast-paced environment.

• Strong interpersonal skills necessary to effectively work with associates, customers, and management team.

• Demonstrated teamwork approach with co-workers utilizing skills in oral communication, active listening, written and oral directions and cooperating with and assisting others when needed.

  Working Conditions:

• Normal business office environment with regular (up to 100% of work time) exposure to noise, dust, office equipment and supplies. 

• Physical dexterity needed to bend, stretch, lift and reach.

• Ability to sit or stand for extensive periods throughout the day.

• Ability to perform basic office tasks using standard office equipment.

• Ability to use a keyboard and computer.

Exotic is an EEO and drug free Employer.

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