The Residential Support Staff role at Homeless Solutions, Inc. is responsible for providing client services to assist in the safe and effective operation of our Transitional Housing Program, including front desk coverage. This role is an on-site, hourly, non-exempt position reporting to the Residential Support Division Manager.

This role provides administrative support to management by answering and directing callers and on-site visitors to their destination, referring callers to resources and receiving and dispersing messages.

Duties and Responsibilities will include working with Case Management Staff to understand the individual needs and services for THP participant to best facilitate their success in our programs, as well as:

1. Routine paperwork.

   · Daily census/attendance sheets.

   · Maintain Medication Delivery Log.

   · Transportation lists.

   · Greet and admit guests, volunteers and visitors according to HSI procedures.

   · Conduct wellness checks for staff, guests and visitors.

   · Prepare Communication log and Daily Flow report.

   · Follow up with RSS and Facilities Management to ensure maintenance requests are completed in a timely manner.

2. Provide physical and client related tasks which include:

   · Enforce basic hygiene.

   · Conduct drug and alcohol testing.

   · Conduct searches for contraband.

   · Distribute and record medicine administration.

   · Perform regularly scheduled security checks

   · Monitor approved smoking area.

   · Monitor rooms/common area nightly for cleanliness.

   · Assign chores and supervise completion.

   · Provide guest transportation.

   · Perform regular basic cleaning protocols to facilitate a healthy physical environment.

3. Other responsibilities include:

   · Assist Volunteers and the Volunteer Manager at meal times and/or prepare meals when necessary.

   · Cross train with Main Shelter Residential Support Staff to provide coverage when needed.

   · Provide clerical assistance for programs in support of case management staff as requested

   · Contact police, fire and rescue personnel in an emergency.

   · Refer all Media to HSI CEO.

4. Participate in staff meetings and in service training.

5. Exhibit strong personal accountability and awareness of and adherence to company standards, policies, procedures and processes in all aspects of employment with HSI.

6. Clearly communicate issues, concerns or recommendations regarding clients or operational issues to the RSS Division Manager or Case Management Staff.

7. Respond professionally to the need for flexibility in response to organizational changes.

   NOTE : Some tasks/assignments are shift specific.

8. High School Diploma.

9. Knowledge, skills and abilities:

   · Valid driver’s license.

   · Good oral, written and basic computer skills.

   · Clean driving record and subject to satisfactory background checks.

   · Regular and predictable attendance and reliable transportation are required during the scheduled hours for this position.

   · Physically capable of lifting and carrying supplies, up to 30 pounds.

   · Ability to occasionally move about inside the residential housing facility, including navigating stairs and ramps. Ability to perform the responsibilities of this role on site at all HSI facilities.

   · Clarity of vision at close and long range.

   · Mental Health Care and/or Administrative experience is a plus

   · Experience working in a shared living environment is a plus.

   · Flexible schedule is a plus.