Bayonet Plumbing, Heating, and Air Conditioning is in need of an Appointment Scheduler!

Various Shifts Available – Days, Nights, Weekends!

Responsibilities

• Manage incoming and outgoing mail, emails, and faxes

• Interact with customers via email to provide information

• Use computer system to track, gather information, and/or troubleshoot customer issues

• Process transactions and reply to inquiries about services

• Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken

• Schedule appointments and field customer questions

• Address problems and requests by transmitting information or providing solutions

• Ensure that appropriate actions are taken to resolve customers problems and concerns

• Enter data in computer system and maintain logs/records of calls, activities and other information

• Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken

• Show care and compassion for customers

• Maintain the highest level of customer service

• Effective communication with all other dispatchers and persons in the office

• Ability to work as a team

• Ability to work in a very fast paced, high pressure environment

  Required Skills

• Email/Outlook Experience 1-2 years minimum 

• Excellent communication skills, including active listening

•  Service-oriented and able to resolve customer grievances

•  Proficient computer skills

•  Proficient phone/communication skills

•  Great attention to detail

•  Ability to multitask

•  Must be willing to work on varied evenings and weekends.

•  HVAC or Plumbing office experience a plus

  Education and Experience:

•  High school diploma or equivalent

•  Customer Service Experience Required

  Benefits:

• Medical Insurance

• Dental, Vision, Accident, Short Term Disability, Critical Illness, and Hospitalization Insurance 

• 401K

• Company paid Life Insurance and Long Term Disability Insurance.

• Bonus commission package

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