Overview

The Administrative Assistant will be accountable for providing optimal customer relations and operations support for the assigned facility reporting to the Project Manager on site.

SALARY: $75,000-$85,000/yr.

• The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

• ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf) . RESPONSIBILITIES

• Respond appropriately to customer service provider requests, following through with resolution.

• Create work orders, determine the skill required and dispatch the appropriate Technician. Respond back to the service requester with approximate time call will be responded to. Once the Technician responds, support the Technician through to the completion and closure of the service request.

• Generate monthly reports for the Manager’s approval.

• Track all outstanding work orders through the work order system, generate a report and present to the Manager and Client at scheduled meetings. Issue and track purchase orders requested by the Technicians.

• Monitor and track the hours for each Technician to insure accuracy. Monitor overtime and have all overtime approved by Facility Manager and Client Contact.

• Assist with the tracking and ordering of all the supplies and tools for inventory.

• Handle all general office clerical duties including typing, filing, answering the telephone and greeting visitors

• Receive facility requests via telephone/facsimile/email from customer and deciphers what type of request and delegates to designated personnel or vendor.

• Type close-out data into the work order system. Run a variety of system reports on an as-needed basis.

• Maintain filing system for open and closed work orders.

• Understand and comply with all company policies and procedures.

• Review accuracy of weekly time cards; submits employee time and rates to Payroll Department for payment. Investigate and responds to supervisor and employee questions on wages received.

• Prepare and processes customer related recordkeeping requirements.

• Maintain highly confidential information.

• Maintain the attendance log for each employee as to tardiness, absences, vacation personal holidays and sick time accrued and used. Respond to supervisory and employee requests for information on these benefits.

REQUIREMENTS

• HS Diploma Required

• Excellent verbal and written communication skills

• Must be proficient with MS Office Suite 2013

REQNUMBER: 84726

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.