Deputy Chief Technology Officer, Corporate Systems Products

Job ID: 8926

Business Unit: MTA Headquarters

Location: New York, NY, United States

Regular/Temporary: Regular

Department: Corporate IT Products

Date Posted: Sep 23, 2024

Description

Job Title: Deputy Chief Technology Office r - Corporate Systems Products

Salary Range: $204,716 - $241,632

Hay Points: 1418

Dept/Div : Information Technology/Enterprise Product Development

Supervisor: Chief Technology Officer

Location: 2 Broadway or JCC Building, and other locations as required

Hours of Work: 9:00 AM -5: 3 0 PM (7.5 hours /day ) or as required

Application Deadline: September 29, 2024

Open to MTA internal employees only

This position is eligible for telework which is currently two days per week. New hires are eligible to apply 30 days after their effective date of hire.

About Us

The MTA transportation network has very large systems and infrastructure for financial, business, automated train, transportation, power, and physical security. The MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. These services are provided on a 24/7/365 basis to support the MTA organization and its ridership. 

Summary of Job

The Deputy Chief Technology Officer, Corporate Systems Products is responsible for leading and managing product development portfolios that support MTA corporate operations.

Reporting directly to the MTA Chief Technology Officer (CTO), this senior leader will focus on developing, managing, and supporting products related to corporate operations such as Timekeeping, Finance, Payroll, and legal, as well as systems supporting B&T and C&D. These systems are uniquely complex at the MTA, with many interdependencies and business process variations across the agencies. As such, this role requires a unique set of skills and expertise, as well as a keen understanding of corporate systems. The position is responsible for leading technical teams for ongoing operations, and development of roadmaps for IT application products. This role is responsible for major service delivery, with hundreds of application products within its portfolio and with a large staff assigned.

This position is responsible for providing and supporting the highest quality technology-based systems, in the most cost-effective manner and to support the ever-growing need for information management throughout the MTA. This position holds executive responsibility for overseeing the development, implementation, and management of the corporate systems and product solutions ensuring products meet market needs, are scalable, and integrate well with existing systems. This entails developing and maintaining highly effective, secure, and innovative information systems to support the MTA’s goals and priorities. Develop the strategy and roadmap for their products to achieve both their customers’ outcomes and the IT organization’s objectives.

This role is a key player who effectively integrates, motivates and builds relationships with and between team members, key stakeholders, customers, executives, and other individuals or organizations involved with the end-to-end corporate product life cycle.

The position is responsible for leading technical teams for ongoing operations, and development of roadmaps for IT application products. This role is responsible for major service delivery, with hundreds of application products within its portfolio and with a large staff assigned.

This role will be responsible for development lifecycle of products delivery including but not limited to Enterprise Corporate Systems, Workforce Systems, and Financial Systems.

Various Products including, but not limited to:

 Corp Finance/ Capital Planning & Budget

 Legal, Risk & Safety

 Workforce Products (Payroll, Pension, Timekeeping, Recruitment)

 Employee Experience

 Platforms/Back-End Operations/DBA

Responsibilities:

1. Provides leadership in overall business planning, matching a current knowledge and future vision of technology and systems to the MTA’s strategic and operational goals.

2. Leads a cross-functional product organization capable of supporting the information needs of the MTA that delivers impactful solutions designed to solve business problems, anticipate challenges, and create value for MTA stakeholders.

3. Provides leadership to ensure that the Corporate Systems Products and Transportation Systems Products organizations successfully provide a continuous delivery of product services as measured by customer satisfaction and other performance indicators.

4. Identifies, evaluates, and prioritizes product opportunities that result in improved service delivery to the MTA, its corporate organization and ridership.

5. Leads, coordinates, and facilitates consultation with stakeholders to define business and systems requirements for new technology implementations, and develops business case and cost justifications for such initiatives.

6. Leads efforts for monitoring product application lifecycles, assigned workload, and deliverables ensuring that the IT needs of the MTA are met on time and within budget, including identifying weekly, monthly and annual performance targets and performance indicators to show progress on assigned products.

7. Provides leadership and direction on the evaluation, selection, implementation, and maintenance of information systems products, while ensuring an appropriate and cost-effective investment in strategic and operational systems and resources (including staffing, sourcing, purchasing, and in-house development) for the assigned product portfolio.

8. Authorizes, reviews, and directs the selection, prioritization, development and implementation of applications, infrastructure, and related products as well as in the development and implementation of new modules within products.

9. Ensures products are developed and maintained with data integrity and security for personal and proprietary information and related intellectual property and ensures the development and execution of a disaster recovery and business continuity plan for products.

10. Serves as an expert and advocate and advises senior MTA management on the changing trends and emerging technology and their potential use within the MTA and proactively connects digital trends to stakeholder needs to evolve the MTA IT product roadmap.

11. Advises and supports interdepartmental activities as necessary, including collaborative tasks with various MTA departments.

12. Oversees strategic vendor relationships (observing the work performed by the contractor; reviewing invoices and approving them if the work has contractual standards; addressing performance issues with the contractor when possible; and escalating issues to other parties as needed.)

13. Attracts, develops, coaches, and retains high-performance team members, empowering them to elevate their level of responsibility, span of control and performance, in conjunction with other IT Department and MTA People Department units.

14. Provides leadership to build Product management expertise and competence and new technologies knowledge to meet evolving demands within the Product Portfolio unit through continued education, training programs, and other career path initiatives.

    DCTO Standard Responsibilities:

15. Confirms that the IT strategy aligns to the broader CTO strategy.

16. Oversees the governance process to ensure technology projects are designed and implemented in accordance with MTA standards and frameworks.

17. Monitors overall IT portfolio performance to include meeting goals and performance metrics. Ensures technology investments are in line with overall strategy and that ROI is provided to customers and/or business partners; personnel, contractors and vendors are meeting performance expectations.

18. Leads and cultivates a culture of innovation. Recognizes and exploits business opportunities through new, emerging technologies or solutions to explore new ways for IT to provide services to the stakeholders. This may include the identification of new and emerging hardware, software and communication technologies and products, services, methods and techniques and the assessment of their relevance and potential value to enable business, improve cost or performance, or create sustainable practices.

19. Ensures that IT personnel understand and adhere to the policies and procedures to ensure compliance with regulations. May oversee the development or revisions to and governance of policies and procedures to incorporate new or leading practices pertaining to functional areas.

20. Manages business relationships and customers at the most senior level. Collaborates with peer Deputy CTOs, relevant stakeholders across MTA, and the CTO .

21. Develops the strategy and governance process to manage and mitigate risks within the Division. Provides guidance on escalated risks and issues. May escalate to the Chief Technology Officer if applicable.

22. Manages, coaches and develops Senior Directors, Directors and other direct reports. Provides regular positive and constructive feedback on performance and executes annual performance reviews. Provides opportunities to enhance skills.

23. Leads by example and instill ways of working that demonstrate MTA core values.

    Additional Responsibilities:

24. Performs other duties and tasks as assigned.

25. Observes the work performed by the contractor.

26. Reviewing invoices and approving them if the work had contractual standards.

27. Addresses performance issues with the contractor when possible.

28. Escalates issues to other parties as needed.

29. May need to work outside of normal work hours (i.e., evenings and weekends).

30. Travel may be required to other MTA locations or other external sites.

    Qualifications:

    Technical Skills

• Advanced organizational skill, with the ability to organize and lead complex organizational systems.

• Advanced knowledge of IT delivery methodologies and related concepts, tools, and related experience.

• Thorough understanding of IT organizations, their internal workings, and their relationships with customers, suppliers, governmental entities, and the public, and related experience.

• Extensive experience in one or more of the areas of: strategic planning, business planning, data analysis, data reporting, and statistical process control.

• Financial/budgeting planning and management experience.

• Advanced knowledge of Application Development and/or Infrastructure technologies.

• Successful track record in design, development, implementation, and maintenance of software systems to meet the current and future needs of a complex organization or,

• Successful track record in design and implementation of IT Infrastructure and related hardware and software technologies to meet the current and future needs of a complex organization.

• Demonstrated ability to work with all internal levels within a given organization, including at the Board of Directors level.

• Demonstrated ability to communicate and interact well with external agencies. External agencies may include the New York State government, New York City government, elected and other public officials, as well as any staff located at other federal or state agencies or authorities.

• Demonstrated ability to work in a high-profile, high-pressure environment effectively.

• Demonstrated ability to communicate effectively with key internal and/or external stakeholders.

• Must have strong managerial skills to effectively direct a staff of professional and technical employees in implementing the short- and long-term goals and direction for the area(s) of responsibility.

• Demonstrated ability to complete short- and long-term projects effectively and as efficiently as possible.

• Demonstrated analytical capabilities and quantitative skills.

  DCTO Standard Technical Skills

• Expert ability to convey complex technical concepts to non-technical stakeholders.

• Expert knowledge of software development processes and methodologies (e.g., Agile, Scrum, DevOps) and experience in coding with one or more programming languages.

• Expert in project management tools and techniques, and the ability to oversee multiple projects simultaneously.

• Expert in planning, organizing and supervising production, manufacturing, or the provision of services.

• Familiarity with system architecture principles and experience in designing scalable, secure, and efficient systems.

• Familiarity with of database technologies, data warehousing, big data, and data analytics tools.

• Familiarity with cloud services (e.g., AWS, Azure, Google Cloud) and experience in cloud migration, cloud architecture, and cloud security.

• Familiarity with cybersecurity principles, threat landscapes, and experience in implementing security protocols and measures.

• Familiarity with network infrastructure, including LAN/WAN, internet technologies, and network protocols.

• Familiarity of IT trends and emerging technologies such as AI, machine learning, IoT, blockchain, and the ability to assess their potential impact on the organization.

  Leadership Skills

• Expert leadership in leading change by developing inter/intra team communication and cohesiveness; sustainment of culture and supporting staff during organizational growth/changes.

• Expert leadership in leading people by working with staff to develop systems to ensure consistent, high-quality project management discipline for all technology related initiatives and endeavors.

• Expert leadership in driving results by meeting organizational goals and customer expectations and make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

• Expert leadership in business acumen by providing direction on evaluation, selection, implementation, and maintenance of information systems, ensuring appropriate investment in strategic and operational systems.

• Expert leadership in building coalition by internally and externally building partnerships with key stakeholders to help achieve the MTA’s mission or common goals through influence or negations.

  Behavioral Skills

• Demonstrated ability to lead teams, provide coaching and direct feedback.

• Expert in active listening, attention to detail, customer service, prioritization, and problem-solving skills.

• Expert in working independently and strategically.

• Expert in identifying and analyzing risks and developing effective mitigation strategies.

• Expert technical knowledge and diverse skillset to understand various technologies, systems, and potential risks.

• Expert in critical thinking, problem-solving, and decision-making skills.

• Expert in interpersonal and verbal and written communication skills, with the ability to effectively collaborate with both technical and non-technical peers.

• Expert in managing multiple projects simultaneously and prioritizing tasks based on urgency and impact.

• Extensive hands-on experience with related tools.

• Expert experience with working under pressure and meet deadlines individually and collaboratively. Thinks logically, assesses problems, and is results-oriented .

• Expert in identifying complex business and technology risks and associated vulnerabilities.

• Expert in communicating effectively, both orally and in writing, to interact with team members, customers, management, and support personnel (technical and non-technical).

• Expert in establishing and maintaining effective working relationships with employees at all levels within the organization, and with both internal and external customers.

  Competencies :

  Core Competency

  Proficiency Level

  Competency Definition

  Collaborates

  Expert

  Building partnerships and working collaboratively with others to meet shared objectives

  Cultivates Innovation

  Expert

  Creating new and better ways for the organization to be successful

  Customer Focus

  Expert

  Building strong customer relationships and delivering customer-centric solutions

  Communicates Effectively

  Expert

  Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

  Tech Savvy

  Expert

  Anticipating and adopting innovations in business-building digital

  and technology applications

  Technical Skills

  Expert

  Specialized knowledge and expertise on tools, programs, domains, platforms, and products used for specific tasks

  Values Diversity

  Expert

  Recognizing the value that different perspectives and cultures bring to an organization

  Education and Experience :

• Education: Bachelor’s Degree or related fields or equivalent experience. An equivalent combination of education and experience may be considered in lieu of degree.

• Experience: Minimum of 12 years of relevant experience with a minimum of six years supervisory/management experience.​

  Other Information

  Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission") .

  Equal Employment Opportunity

  MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

  The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.