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Director

Accounts Receivable Management

Full-Time

Overview:

The Director of A/R Management is responsible for the day-to-day and strategic management of the Physician Central Billing Office’s accounts receivable and be a primary contact between the physician billing office, provider relations, IT, and performance and optimization teams. This individual will be responsible for building and maintaining collaborative and productive relationships within the organization, managing A/R managers and representatives in a hierarchical manner, identifying, and supporting operational performance improvement initiatives related to revenue enhancement and providing direction and oversight of processes impacting cash collections. This position would be recognized as Director-level role in scope and the individual would be a key member of the internal Professional Central Billing Office leadership team.

Duties and Responsibilities (% of Time Spent)

Leadership (45%)

• Creates a culture of excellence in accounts receivable follow-up efforts guided by best practices, industry standards, and timely and relevant insights based on trends

• Prepare annual statement of goals and objectives for the team, including the method for measuring/tracking success of those goals and approach to execution, and lead efforts that drive expected performance

• Manages A/R and leads the team towards achieving A/R and cash goals. Encourages A/R management team to set team goals and distribute work to subordinates in advance of completion dates

• Provides timely feedback to management and staff; encourages independent thinking among team members

• Follow up on routine daily, weekly, and monthly responsibilities of managers including assistance with identifying larger trends negatively impacting departmental performance and create action plans to remediate emerging issues

• Establish oneself as the lead on all PCBO follow up initiatives including integrating with other PCBO and external teams

• Manage relationships with various PCBO vendor partners including validating monthly invoices, coordinating meetings to troubleshoot issues, and ensuring policies and procedures are being followed to maximize collection

  Communication (35%)

• Develop and cultivate collaborative and productive working relationships with other revenue cycle leaders

• Interact with stakeholders across the organization, including Patient Access, Information Technology (IT), Physician Hospital Organization (PHO) and Hospital and International Billing

• Lead key revenue cycle communication forums to better understand trends and advise on action plans, including metric meetings, denial prevention task force and leadership huddles

• Support and implement department-specific or system-wide improvement efforts to increase revenue capture and decrease revenue leakage across the revenue cycle

• Use existing and not-yet-built tools to forecast revenue issues and develop action plans and communications in advance

  Data Analytics (15%)

• In collaboration with provider relations, continuously work to optimize revenue cycle metric scorecards and reporting through automation and inclusion of new, more impactful metrics

• Pull, organize and analyze data out of Epic to supplement metric scorecards to help identify performance improvement opportunities

• Perform ad hoc analyses to identify opportunity areas within each provider’s revenue cycle operation

• Lead root cause analysis and escalation efforts inside and outside of the organization to benefit physician cash collections.

  Training (5%)

• Identify training opportunities for front office staff or providers through metric research

• Escalate training opportunities to appropriate stakeholders as needed, if outside of core responsibilities (e.g., provider education)

• Train accounts receivable staff on follow-up actions to take in accordance with established and to-be-created protocols

Qualifications

Education Requirement

Bachelors Degree from an accredited university is required, Master’s Degree highly desirable.

Experience Requirement

Minimum of 7 years’ experience in ambulatory practice management, revenue cycle management, or healthcare consulting. Experience with professional billing for surgical providers strongly preferred and orthopedic surgery experience is highly desirable. Familiarity with insurance payor behaviors and reimbursement policies are required.

Skills Requirement

• Ability to inspire confidence in executive leadership

• Willingness, ability and eagerness to train and mentor A/R managers and staff

• Ability to develop, organize, and present analytical data, statistical reports in various formats

• Excellent verbal and written communication skills and exhibit outstanding listening capability

• Capability of distilling complex billing situations into actionable follow-up

• Demonstrated ability to work productively, independently, and collaboratively in a team environment requiring quick turnaround and quality output while juggling multiple competing priorities

• Strong financial acumen within professional billing

• Proven knowledge and experience in understanding healthcare industry technology, regulatory laws and regulations

• Subject matter expertise in the following healthcare functions: scheduling, registration, authorization/referral management, charge entry, coding, billing, credentialing, reimbursement and information systems

• Ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict.

• Unquestionable personal integrity that exudes professional credibility and

• Epic Professional Billing modules and reporting (Hyperspace, Cubes, Caboodle, Tableau) experience preferred

Other Requirements

#LI-TA1#LI -Onsite

Pay Range - Minimum

USD $170,000.00/Yr.

Pay Range - Maximum

USD $200,000.00/Yr.

Posted Date2 weeks ago(5/21/2024 2:55 PM)

Job ID2024-19463

LocationUS-NY-New York

CategoryPhysician Office - All Openings

Emp StatusRegular Full-Time

Hours per Week35

ShiftDays