Kargo Director, People Operations in New York, New York
Kargo unites the world's leading brands and premium publishers on mobile devices using innovative creative ad formats. At Kargo, we're all about bringing together the best of the best with a spark of creativity to stand out from the crowd. The same is true for our employees. What makes Kargo and each Kargo team member exceptional makes our company special. Kargo believes differences should be celebrated and is committed to diversity in the workplace. As an Equal Opportunity employer, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, disability or other legally protected status. Individuals with disabilities are provided reasonable accommodation to participate in the job application process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Kargo is 200 employees strong across offices in New York City, Chicago, Dallas, Los Angeles, Sydney, and Auckland. But we’re not stopping there, so stay tuned as we expand our map and our team.
For more information, visit Kargo at www.kargo.com or follow Kargo on Instagram ( @kargomobile ), Twitter ( @kargo ) and LinkedIn ( Kargo ).
Summary of Job’s Purpose:
The Director, People Operations & Culture will lead the strategy, design, and execution of Kargo’s key HR initiatives, as well as companywide culture, diversity and engagement. As Kargo scales its core digital advertising business, launches new business lines and expands internationally, there has never been a more exciting time to join Kargo. The Director, People Operations & Culture will play a key role in taking our company and our extraordinary employees to the next level.
Reporting to the Chief People Officer, the Director, People Operations & Culture will work with their team to ideate, evolve, execute, and champion the company’s HR and culture programs to ensure that Kargo is attracting, motivating, and retaining exceptional talent. As a seasoned professional with a broad skillset, pragmatic approach and high EQ, the right candidate will bring experience and fresh perspective to the People Ops function and lead by example. This role manages the day-to-day operations of the People team with a focus on employee coaching and career development, performance management, compensation strategy, rewards & recognition, payroll, benefits, and the employee lifecycle from employee onboarding to offboarding. The Director will drive the shift to a hybrid model, leading a strong culture of highly engaged employees without missing a beat.
Responsible for People Operations strategy and ideation; partners with CLO/Head of People and Executive Team to implement.
Manages People Operations team, overseeing day to day operational processes.
Acts as the Human Resources Business Partner to the Executive Team and senior leadership.
Partners with senior leaders on employee development, management of performance issues, compensation and retention strategies; simultaneously works with and coaches the People Operations team that runs the People Operations business partner meetings for management to manage up and cascade employee decisions effectively.
Serves as an escalation point for all complex employee relations situations.
Works with the Head of People to design and champion the company’s performance management philosophy and practices.
Works with the Head of People, HR Operations, and Kargo’s PEO to design and implement HR policies, practices and company philosophy, while also acting as a resource to managers to ensure fair and consistent application.
Works with Finance and Executive leadership on managing people spend from headcount, employee backfills, and new hire offers. Assists Executive Team in developing recruitment strategy.
Partners with Talent Acquisition to ideate and implement.
Serves as an active member of the company’s Compensation Committee.
Provides direction to the People team to ensure the coordination and administration of all benefit programs including health, dental, vision, short and long-term disability, supplemental benefit programs, leave administration, life insurance, FSA, and 401(k).
Ensures that the People Operations team curates and champions an ongoing company culture through events, education, and communication by way of committee oversight.
Partners with Diversity, Inclusion, Equity, and Belonging Committee to promote, champion, and endorse the committee’s mission and purpose.
Partners with Head of People and People Operations team to design and facilitate L&D programs aligned with training, performance management, and business priorities.
Oversees US immigration and visa administration, working collaboratively with external counsel to advise on US immigration requirements and timelines.
6-8 years of HR experience
2-3 years of people management experience; 2-3 years of HR Business Partner experience
Bachelor’s Degree and PHR/APHR certification strongly preferred
HR experience at a high-growth, fast-paced startup, tech, or digital company is a plus
Experience with corporate integrations and international employees is a plus
Experience working in various HRIS and Performance Management systems; experience migrating or onboarding HR systems is a plus
Demonstrates passion and aptitude to learn the Kargo business
Loves taking ownership of and improving operational processes
Possesses natural ability to communicate effectively, listen actively and influence all levels of an organization from individual contributor to senior leadership
Highly organized, able to multi-task between tactical and strategic
Exercises ultimate discretion with confidential information
Loves to have fun, has a sense of humor, and enjoys being part of a highly collaborative, highly supportive team
Kargo and Kargo leadership are regularly recognized for the company’s growth and achievements, including:
B&T’s Best Media Platform (2021)
Digiday Awards’ Media Award for Best Digital Product Innovation (2021)
Martech Breakthrough Awards’ Content Management Innovation (2021) (2017)
Three MMA Smarties (2018)
Adweek Innovative Mobile Ad Player (2017)
Best Places to Work (2017)
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