Job Description

APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.

IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM, WHEN IT BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.

Family Independence Administration's provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

FIA is requesting to recruit three (3) Clerical Associate (CA) Level III's to function as Front Door Receptionists.

Under direction of the Front Door Reception (FDR) Supervisor, with latitude to exercise independent judgment and initiative, the Front Door Receptionist is responsible for efficiently routing to the appropriate service area all individuals visiting a Family Independence Administration Model Center, including those applying for Public Assistance, Medicaid, and Food Stamps benefits, as well as those who are currently in receipt of assistance and have scheduled appointments.

The Front Door Reception will:

• Receive and direct customers to the appropriate unit within the Model Office by providing visitors

with information where possible; asks the reason for the visit and documents the arrival and arrival

time of the customer; accesses the appointment log and reviews the scheduled appointments

using the filter options in the Front Door Electronic Reception System (FRED) to determine if

individual has an appointment.

• Perform a case search in the Front Door Electronic Reception System (FRED); issues numbered

and color-coded tickets according to the visitor policy utilizing the Front Door Electronic Reception

System (FRED), issues children’s corner passes to parents/guardians accompanied by appropriately

aged children; directs individuals to the appropriate floor for case management or food stamp

reception area.

• Review appointment letters, court papers or other documents presented; batches received

materials, by applying codes from appropriate coding sheet by category, in order to prepare

materials filing other processing needs; explains the types of services available in the Model

Office at all times; determines whether customers have an emergency in order to provide quick

service and complaint resolution expeditiously; assigns appropriate pass/ticket to enter designated

area, enlightens the customers the location and color associated with each service area.

• Hand out appropriate Public Assistance, Medicaid and Food Stamps Application Kits to individuals

applying for benefits; reviews and responds to applicant’s questions; assists participants in

accessing information regarding the status of their cases or seeking walk-in assistance with

employment, domestic violence, or other issues.

Work Location: 2

Dekalb, 275 BERGEN ST. Brooklyn, NY

Jamaica, 88-11 165 ST, Queens, NY

Hours/Schedule:

9:00-5:00

Qualifications

Qualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.