Description:

Our client is looking for a helpdesk technician that will be providing phone, remote and deskside support on a 6 month+ contract. The technician will be responsible for installing, configuring, imaging, supporting and maintaining end-user desktops, laptops, mobile devices (iPhones and iPads), printers, etc. They will be responsible for troubleshooting desktop OS, software and applications including Windows 10, O365 (including OneDrive, Teams, SharePoint), MAC OS (about 40 users), basic Active Directory (password resets), and network connectivity issues. They should have experience troubleshooting printer connectivity, registering and configuring users' mobile devices with AirWatch, and updating tickets in a ticket management system (they are using ServiceDesk). They are using Dameware and GoToAssist for remoting into users machines. Any experience with creating images would be a plus (they use WDS - Windows Deployment Services). The majority of this support will be provided over the phone or remoting into users machines, with some support at the users desk since this team does all levels.

This individual will be supporting close to 400 local NYC users and 850 total users across various locations including Buffalo, Syracuse, Boston, Florida, LI, NJ, Baltimore. This analyst will part of a 6-man helpdesk team (3 in NYC).

Skills:

Windows 10, Troubleshooting, Help desk, Desktop, o365, Mobile Device, Active directory, AirWatch, mac os x

Top Skills Details:

Windows 10,Troubleshooting,Help desk,Desktop,o365,Mobile Device

Additional Skills & Qualifications:

The role will sit onsite 4 days per week and allow for 1 day remote, shift is 9am-5pm. Candidates must be self-motivated, able to work in a team and independently, be able to pick things up quickly, have strong customer service and communication skills.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.