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Urban Resource Residential Specialist (3:00pm-11:00pm) - Manhattan - Domestic Violence Programs in New York, New York


POSITION REQUIREMENTS, EDUCATION & ESSENTIAL SKILLS: • Respond to and conduct hotline interviews and present to Administration for approval. • Provide warm, compassionate welcome to new residents. • Complete necessary admissions paperwork. • Provide initial orientation to program. • Conduct recreational activities and accompany residents on field trips, as assigned. Assist in special on-site events. • Provide childcare and actively engage with residents. • Assist in escorting residents to services and activities outside of the facility, such as clinics, income maintenance center, and housing referrals. • Provide administrative support in areas of office coverage, telephone, and clerical work. • Distribute donations and supplies to residents. • Conduct room checks. • Perform light maintenance/housekeeping responsibilities. • Assist in providing security coverage including building rounds; distribute room keys to residents. • Maintain a log of visitors entering and exiting the premises and record all unusual incidents per established procedures. • Function independently in times of facility coverage including responsibility for appropriate action in crisis situations per agency procedure and make necessary phone calls as needed. • Provide shift summaries. • Meet with Shift Supervisor for individual and group supervision. • Participate in monthly staff meetings and training seminars conducted to enhance and develop one’s skills. • Conduct support groups. • Conduct regular scheduled rounds to ensure safety and therapeutic availability. • Read and update the residents and staff log books daily. • Monitor the daily room availability and conduct the necessary outreach. • Meet with assigned case manager on a regular basis to assist in assigned tasks. • Maintain progress notes for each resident, documenting assistance provided. • Perform other duties as assigned by Shift Supervisor.

REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE:• Bachelor Degree with internships in Human Services or Associate Degree with (2-4) years’ experience in Human Services or High School Diploma or GED with (4-5) years’ experience• Must possess experience in, or a potential for, delivering a variety of human services to adults and children, preferably in a residential setting.• Demonstrated sensitivity and experience with and/or knowledge of domestic violence within and against disenfranchised communities including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with mental health issues.• Employee must be computer-literate and must have knowledge of Microsoft Office applications.• Excellent written and verbal skills required.• Possess Customer Service Skills.• Must have ability to be flexible with schedule as needed.• Must be knowledgeable and sensitive to DV issues.• Bilingual a plus

All new hires, interns and volunteers must provide proof of COVID-19 vaccination prior to their start date unless they have requested a reasonable accommodation for medical, disability or religious reasons from URI’s People & Culture, peopleandculture@urinyc.org.




  • High School or better