Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let’s lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Enterprise Communications & MarTech Experiences (ECMX) is a global organization within American Express that powers high quality, efficient and user-centric digital experiences and sits within the Enterprise Digital & Data Solutions (EDDS) Centre of Excellence.

We are looking for a Sr. Associate Product Owner to join the Emerging Channels, Push & Preferences team within ECMX, whose mission it is to enable a cohesive outbound capabilities landscape across our products and support both existing and emerging outbound mobile communication channels (including Push Notifications, WhatsApp, SMS and others).

This individual will work with engineering teams and business stakeholders across different geographies to execute the product vision and build features to expand and evolve our outbound mobile notifications ecosystem in current and future channels, including the Amex mobile app push notifications and SMS platforms. In addition to creating features, user stories, and acceptance criteria, this Product Owner will also have a part in driving the communications platform strategy when it comes to Push Notifications for products across the enterprise.

This role also includes primary ownership of SMS Vendor Management, encompassing the product, administrative and contractual work we do with our third-party SMS aggregators in order to maintain high standards expected by Amex customers.

Core Responsibilities

• Work with business stakeholders to understand needs, prioritize projects, and define clear requirements for technology partners when it comes to the world of push notifications, whilst keeping team capacity and goals in mind.

• Execute product roadmap as a Product Owner and translate business/customer needs to create features, user stories, and acceptance criteria, taking E2E ownership for our mobile communication products & capabilities through the entire product cycle from conception, envisioning and testing through to delivery.

• Partner with Technology on POA migration efforts in the world of Push Notifications and SMS.

• Explore and create new push notification use cases across enterprise products.

• Manage Mobile Communications product standards & governance; maintain relationships with our SMS vendors, owning Vendor Management responsibilities such as security reviews, invoicing and Purchase Order administration.

• Drive collaborative spirit when working with technology, business stakeholders, and key partners across the enterprise through frequent and open communication.

• Maintain awareness of competitive landscape and industry trends.

Minimum Qualifications

• 1 year or more experience working as a product analyst/owner in an Agile product development environmentProven track record of delivering digital capabilities

• Highly collaborative team player with persuasive communication skills and the ability to work independently with minimum guidance

• A passion for all things digital inside and outside of work

• Bachelor's Degree in a related field

Would be a bonus

• Experience working with UX/UI Product Development in partnership with Design Teams

• Comfort with making data driven decisions; some experience partnering with analytics teams

• Familiarity with the FinTech space

Qualifications

Salary Range: $60,000.00 to $110,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 24005047