Job Description

Customized Assistance Services (CAS) helps Human Resources Administration (HRA) clients with health and/or mental health conditions reach their highest attainable level of functioning and self-sufficiency by providing comprehensive, integrated, individualized clinical and support services. CAS works with other components of HRA and with other governmental and non-governmental service providers to create new programs and to integrate and refine existing services so the people it serves can achieve their maximum functional capacity.

Customized Assistance Services' Office of Business Strategies & Solutions (CAS/OBSS) is responsible for working with CAS, OSHA and HARU program staff to develop program needs requirements to ITS for the design and re-engineering of program operational processes and the development of automated systems that support these programs. CAS currently has six major custom-built automated systems that are clinical record and case tracking systems to support its program areas. These systems are used by over 3,000 agency/sites and 14,000 users throughout the city.

Under the general supervision of the Director of the Office of Business Strategies and Solutions (OBSS), with broad scope for the exercise of independent initiative and judgment, the Senior Project Manage will be responsible for the design and re-engineering of operational processes and the development of automated systems for Customized Assistance Services (CAS). CAS currently has a total of five custom built automated systems that are medical record and case assessment, attendance and tracking systems to support its program areas. These systems utilize advanced technology, employ design support functionality and interface with numerous City, State and vendor systems. The Senior Project Manager will lead multiple teams performing complex system design, integration, testing, training and implementation activities. He/she will collaborate with DSS centralized Information Technology Systems (ITS) and its System Integration vendors.

The Customized Assistance Service is recruiting for one (1) Computer Specialist SW III to function as a Senior Project Manager in the Office of Business Strategies and Solutions, who will:

• Manage multiple teams of business and system analysts, consisting of in-house IT staff and consultants, to develop and enhance CAS's automated systems that support its program areas. Lead project status meetings and develops project plans.

• Attend meetings with other State and City Agencies, community-based providers, vendors, and HRA program areas to design complex integrated systems with components that address the program requirements of all stakeholders.

• Oversee the collection of business requirements, including leading joint application development sessions with programmatic managers and staff and other internal and external agency staff that impact the business processes. Direct the preparation of business requirement documents.

• Design new and enhanced automated systems, providing in-house technical expertise to ensure state-of-art technology and application design principles are utilized. This includes developing system prototypes to ascertain and confirm user requirements. Prepare functional and technical specifications that include process and data flow diagrams that detail the requirements for forms, workflow and reports and interfaces with other systems internal and external to CAS.

• Follow through team task assignments to meet with deliverables timeline and quality standards.

• Work with business owners to set timeline and meet project deadlines.

• Be responsible for ensuring any issues that arise from testing or implementation are escalated and resolved appropriately.

Qualifications

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or

(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or

(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.

NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification

requirements.

Special Note

To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.