Service Desk Analyst (Hybrid - NYC)

Contract to hire

Further explore this exciting opportunity below…

One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals.

Benefits of this Role:

• Contract to hire with the opportunity to be a member of a city organization.

• Once converted fulltime, the employee is eligible for NYC Benefits and a Pension!

• Work/Life Balance: Once you clock out for the day, work is done. No taking your workload home!

  Core Experience:

• Customer Service and High Call Volume Experience

• Service Help Desk Experience

• 40WPM

• • Windows 7/10 Experience - ability to troubleshoot ALL technical issues

• Active Directory Experience - ability to create/delete users and reset passwords within A/D

• Outlook 2010 Experience - ability to troubleshoot email connectivity

• On a day to day basis, the successful candidate will monitor and answer the Service Desk phone, e-mail message queues and automated triggered request queues.

• Aside from this, the Help Desk Support Analyst will provide support and customer service to users (Doctors, nurses, medical technicians and corporate employees), promote and escalate problems, incidents and requested action items.

• Manage level 1 service requests from report to resolution:

• Receive, prioritize, document and actively resolve end user requests

• Answer calls or e-mail contacts within the required service level time frame

• Triage requests to ensure accurate transfers and escalation

• Track open tickets and monitor ticket progress and close ticket items when problems are resolved

• Provide support and service to end users, seeking to resolve as many calls as possible at level 1

• Provide support for issues related to password resets, MS Office, Windows, security access to printers, printer queues and business/clinical applications.

• This is described as a call center environment.

• Shifts can vary - day, evening, overnight and weekend shifts available.

• They enforce a business casual work environment for attire.

• Hybrid option

For questions, please feel free to contact us:

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.