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JPMorgan Chase Vice President - Product Manager - Digital Payments / E-Commerce in New York, New York

The Payments organization is a motivated, forward thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver.

This role is to be a founding member of a new digital wallet created by the country's largest banks that is targeting launch in 2023. This new payment product will create a seamless customer experience for payments and accelerate our strategic path to elevate connected commerce experiences across the Chase digital ecosystem. This leader will have strong passion for driving "start-up" efforts in large companies and desire to be on the bleeding edge of technology and digital payments.

Job Responsibilities

  • Develop and manage product backlog, production support, issue & defect resolution and prioritization

  • Monitor against agreed goals and benchmarks, identifying, scoping and finding implementation paths for needed enhancements, and creating remediation plans when needed

  • Work with Technology and Design teams to lead product developments efforts

  • Collaborate with a team of cross-functional partners (i.e. Risk, Control, Compliance, Legal) to ensure a strong risk and controls environment

  • Deliver communications to executives and leadership team on the strategy and progress

  • Publish regular executive reports summarizing the overall health of the product, industry and competitive trends and the voice of the customer

  • Monitor any product change request and assist when required in resolving production related problems

  • Conduct pre-release reviews which could include regression testing and QA to certify the release as production ready

Required qualifications, capabilities, and skills

  • 7+ years of experience in financial services, digital, product management and / or Agile software development

  • Deep experience in online payments including wallets, e-commerce checkout and merchant acquiring & processing highly desired

  • Passion for understanding customer needs and demonstrated ability to build digital products

  • Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution

  • Proven success in collaborating, influencing and driving decisions with multiple stakeholders, including team members across product, technology and design

  • Strong knowledge of APIs, open Banking and engineering practices

  • Strong understanding of product development using Agile / Scrum

  • Proven track record of managing risk and controls

Preferred qualifications, capabilities, and skills

  • BS or MS in Computer Science, Business Management or comparable field of study

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

New York,NY $110,200.00 - $160,000.00 / year; San Francisco,CA $110,200.00 - $160,000.00 / year