The candidate for this position will be a decision maker and change driver to ensure that the appropriate control framework is in place for the CBC business area(s) they are supporting. This person will be responsible for leading audits, reviews, and exams in partnership with CBC process owners and Control managers to ensure timely responses and positive results. They will also be responsible for triaging process incidents/breaks that occur, including creating documentation and presenting in the Emerging Situations forum for review. The candidate will facilitate weekly and ad hoc meetings with key stakeholders within the assigned process(s) in the CBC organization to determine root cause, obtain and share progress updates, and discuss other key areas of focus. This person will be will develop and execute business oversight and governance for all live partnerships as well as update and maintain partnership procedures. This person will develop any control and test procedures if owned by Chase Branded Cards and support Issue Management and remediation. Lastly, they'll work on process improvements in program execution through operational efficiencies.

Qualifications:

• 5+ years of professional experience, with a passion for Marketing, Controls, & Oversight

• Excellent written and verbal communication skills across varying seniority levels internally and externally

• BS degree or equivalent experience required

• Demonstrated experience in facilitating meetings that include an agenda, meeting minutes and general meeting etiquette

• Proficient in Microsoft products and extensive knowledge of Excel and PowerPoint a necessity, SharePoint experience preferred

Ideal candidates would be able to do the following:

• Be proactive, action-oriented and results driven with the ability to prioritize and manage multiple initiatives and deliverables at the same time

• Ability to work collaboratively, build relationships and be an excellent team player

• Strong attention to detail

• Ability to be flexible based partner considerations

• Be intellectually curious with a customer-first mindset

• Demonstrate customer-obsession by leading with the voice of the customer

• Proven ability to promote a strong control environment, adhere to risk/control, procedure and process expectations, while appropriately delivering what's best for the customer

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

New York,NY $109,250.00 - $170,000.00 / year